1. Jennifer Spinelli
8 Liberty St, Merrimac, MA • 978-701-5531 • JenSpinelli@hotmail.com
Skills
 SOFTWARE: MicrosoftOffice (Excel,Word,Access,andPowerPoint),QuickBooks,Outlook
 PROFESSIONAL: Executive Assistant,Office Management, PhoneManagement, Correspondence,
AccountsPayable, Payroll,Benefits,Travel Planning,CustomerService
 PERSONAL: Exceptional communicationskills(writtenandoral),Professional interactionwithclients,
Able tomulti-task,Attentiontodetail, Loyal, Upbeat, MaintainConfidentiality,Quick-thinking,Patient,
Organized,Dependable,Problem-solver
Experience
OperationsManager(12/1/14-Present) CROTHALL HEALTHCARE • Haverhill,MA
 Managing (11) employeesonthe 2nd
shiftat HolyFamilyHospital atMerrimackValley
 Responsible forall schedules, payroll,benefitenrollment,andhumanresource issues.
 Attendweeklyandmonthlydepartmentheadmeetings
 Work inunisonwithAssistantDirectorandResidentRegionalManagerprovidingassistance when
needed
AdministrativeAssistant(7/1/2013-12/1/2014) CROTHALL HEALTHCARE • Haverhill,MA
 ServedasinterimOperationsManager(6/2014-12/2014)
 AssistDirectorindailyoperations. Delegatingassignments,answeringinternalandexternal phonecalls
 Delegatingpatient transports,alongwithassistingthem
 Office managementincludingmanagingpayroll,benefitenrollment, multiple spreadsheets,reports,
schedulingmeetingsandinterviews
 ImplementedandmaintainaPatientExperience Program
 Createda departmentEmployee Newsletter
 Responsible forthe HazardMaterials.
Estimating Coordinator/Administrative Assistant/Receptionist (4/2007–Present) LAWTON WELDING • Topsfield,MA
 Work withexistingandpotential customersandvendors inpersonandbyphone.
 Handle all official companycorrespondence includingRFI’s, quotes, bidpackage creation,meeting
minutes,andletters.
 Coordinate the EstimatingDept,includingthe trackingdue date of bidsandfollow upwithGeneral
Contractorsamong otherclerical duties.
 Manage payroll,accountspayables,monthlybilling,andmultiplespreadsheets.
 Office managementincludinginventory,office supplies,placingads,andschedulinginterviews.
 Personal andprofessional assistanttothe ownerandotherprojectmanagersincludingmanagingtheir
travel,schedulingmeetings,etc.
Education Support Professional (8/2005–4/2007) PENTUCKET REGIONAL SCHOOL DISTRICT • W. Newbury,MA
 Assisted studentswithbehavioralissue’sone onone withclassroomcurriculum andproperschool
behavior,requiringthe abilityto thinkon myfeet,multi-task,andahighlevel of patience. CPRtrained,
non-violentrestrainttrained.
 I was exposedtoconfidential informationregardingthe studentIworkedwith,andunderstoodthe
confidentialityfactor.
Part-time Receptionist/Customer Service (1/2003 – 8/2005) A HAIR BETTER • Newburyport,MA
 Responsibilitiesincludedanswering the phones,schedulingappointments,greetingcustomers,assisting
customerswiththeirpurchasesof hairproducts,signingforandsortingdailymail,stockinginventory
and assistingthe stylistsasneeded.

2. Food Prep/Server (10/2003–6/2005) EUREST DINING SERVICES • Hudson,NH
 Responsibilityincludedpreparing,settingup,andservinglunchforemployeesinagovernmentbuilding.
Stay at Home Mother (7/1997–10/2003)
 While raisingtwochildrenI volunteeredatmychildren’sschool (helpinginthe classrooms,library,lunch
room, and withPTO events),ranahome day care,and workedpart-time atAll SaintsParishinHaverhill,
MA in theirdaycare center. Alsoran a small giftbasketbusinessduringthe holidaysandspecial
occasions.
Premium Services Problem Resolution Rep (10/1993–7/1997) FIDELITY INVESTMENTS • Boston,MA
 Handled callsfromexternal customersaswell asfrom internal representatives,assistingwithproblems,
providingtroubleshooting,adjustingaccounts,performing transactions(exchangesbetweenfunds,
redemptions, andquotingstockprices),andprovidinginformationon productsandaccount types.
Education/ Training
OperationsManagerFoundations Crothall Healthcare: Boston, MA
BenefitsAnnual Webinars Crothall Healthcare: Live Webinar
FMLA/LOA Webinars Crothall Healthcare: Live Webinar
BlendedDevelopingDynamicLeadership(inprocess) Crothall Healthcare: Online Class
Patient Experience ManagerFoundations Crothall Healthcare: Manhattan, NY
WritingAdvantage Crothall Healthcare: Boston, MA
Love Em or Lose Em Crothall Healthcare: Boston, MA
Wage and Hour Online Training Compass Online Training
Online Workplace Sexual Harassment Program Compass Online Training
OnlineTraining(MicrosoftOffice) ED2GO • www.ed2go.com
Diploma MALDEN HIGH SCHOOL • Malden,MA