Presentation of Miratech IT outsourcing offering listing Miratech customers, list of services and general information on the company. For more information please contact info@miratechgroup.com and vladimir.rybalkin@miratechgroup.com

1. Miratech:
IT outsourcing services

2. Key Services
Team Management Services (ODC)
Research & Development
Quality Assurance
Product and solution technical support
Operation of information systems
Application Outsourcing
Development and testing of applications & system
Migration of applications & system
Maintenance and support applications & system
Horizontal Services and Solutions
Contact center & call center solutions (Genesys)
Customer Interactions and management solutions
IT infrastructure setup and management solutions
Document workflow solutions

3. Main technologies
Operating systems:
Windows, AIX, Solaris, HP- UX, Linux
RDBMS:
Oracle, MsSQL, Informix, Interbase, MySql, Postgresql, Sybase,
Pervasive
Languages :
C++, C#, VB#, Java, PHP, XML, HTML, VB, NLP, JScript
Application servers:
 MS CRM 3.0/4.0 , BizTalk 2004/2006/2009, Sharepoint 2003/2007,
Exchange 2003/2007, Lotus Domino, OEBS, SAP
Technologies:
.NET, J2EE, J2ME, Linux API, Win32 API
MFC, CGI, Corba, TCP, UDP, SMTP, COM, DCOM, DirectX,
Sockets, OCR, OLAP etc
Methodologies:
ITIL, ISO, CMMI, TF-IDF, CASE, UML, Enterprise Architect

4. Why Miratech
 Only highest quality standards are in use: ISO 9001:2000, SW/CMM
 Support of both obsolete and up-to-date technologies
 Track record of successful projects with complex applications and systems in
banking and finance, telecommunications, e-commerce business domains
 Miratech ensures the transfer of technology and products’ consolidated
knowledge to the client’s technical specialists
Miratech staffing practices make possible the placement of resources with
needed qualification in accordance with the scope of work
Miratech – the first Ukrainian
company to achieve Level 3
Certificate according to SEI SW-
CMM

5. Methodology
 Quality Management System (QMS ) consists of principles, procedures and best
practices
 QMS instruments include project management systems for management of all
aspects of a project lifecycle, covering development work order management,
change management, configuration management and bug tracking
QMS instruments include such tools as project documents warehouse, version
control systems, accessibility management, tracking systems and resource booking
 Miratech QMS v 4.0 has been developed in compliance with ISO 9001:2000,
BSC
Miratech QMS includes best engineering
practices RUP, PMBOK, SWEBOK, ISO ITIL;
EDB IT
9126/FURPS, ISO 15504 Operation
Book
 Services and project lifecycle
management is based on SEI/CMU CMM,
CMMI, eSCM, PMBOK, MSF, Agile

6. Miratech’s Projects

7. Outsourcing with Genesys
Miratech is a supplier of the following services for Genesys
since 1998:
IT operations services (HelpDesk, production infrastructure support) >500 servers,
9 of which are located in Kiev
IT support (Genesys testlab & development environment)
> 2000 servers
Software development
Software testing
Research & Development for Biz Apps
BI
Support of Genesys customers and partners 24x7

8. Genesys Technical Support
Genesys provides 24/7 USA Kyiv UK Japan
support by keeping its teams in
different time belts Tier1 X X X
Supported products: WFM,
VoIP, Reporting, GPlus SAP
Adapters, T-Servers, Routing
15% from general technical Tier2 X X X X
staff are located in Kiev
Tier3 X X X

9. Infrastructure Management Services
Customer: NetworkD
Industry: Technology
Details: Provision of best Desktop Management practices and a scaleable
resource model with international delivery expertise to deliver improved services
at a lower cost
Services proposed help the client to increase the ROI of LanDesk
implementation and move from Reactive mode of IT infrastructure management
to Proactive, Integrated and Predictable
The typical client size: 5,000 – 100,000 desktops
Service Levels:
SL1: Service Level Foundation (71 products)
SL2: Service Level Foundation + (34 products)
AS1: Administrative Services Level 1 (78 products)
AS2: Administrative Services Level 2 (28 products)

10. EMS Solution for Retail
Customer: Retail division of a leading UK ICT provider
Industry: Multi-channel Retail
Solution: An EMS solution
Geographies: United Kingdom
Details: An IT support tool was developed to monitor health of PCs and devices in
network and support them through: remote control, inventory, file transfer
and reboot
Domains and Technologies: LANDesk addon, C#, ASP.NET, MS SQL2000

11. Miratech

12. Miratech today
Ukraine’s oldest (since 1989) and one of the largest IT
companies
600+ successfully delivered projects
Clients include US, Western European corporations and
Fortune 500 companies
Cisco, CMU/SEI, IBM, Microsoft, Oracle, VWware, Rational,
Sun, Veritas certified personnel
#2 in BlackBook of Outsourcing 2008 list of Top 10 ITO
Offshore in CE/EE
 Corporate Training centre, Architecture Bureau, PMO
 Certified Project Managers (IPMA, PMI)
 Certified MBA in Top Management

13. Miratech in Dynamics
1989: Miratech is established on the base of the Institute of Cybernetics of Ukraine
1991: First International Customer from Switzerland: Lynx Software Research AG (later
Miracle AG)
1998: Miratech enters US market with outsourcing services for US clients
2001: Miratech is the first Ukrainian ISO 9001:2000 certified company
2003: Miratech is the First Ukrainian CMM Level 3 organization
2004: Miratech jointly with a few other IT companies institutes “IT Ukraine” Association
2005: Miratech acquires Novatec, a local Ukrainian consulting company
2005: Miratech acquires KSE, a Ukrainian arm of big Belarusian outsourcing company
2005: Miratech and NetworkD create Joint Venture to synergize Miratech delivery and
NetworkD marketing capabilities
2006: HP (Russia), IBM (Russia), Phillips (Belgium), DirecTV (USA), SBB (Switzerland),
Finansbank (Holland), UMC (Ukraine) are Miratech clients
2007: EDB Business Partner (Part of Telenor “Other Business”) acquires 60% of
Miratech shares substantially increasing its offering as a Global Sourcing provider

14. Main Partnerships
Current Partnerships:
Genesys Premier Partner
Microsoft
Gold Certified Partner
ISV Royalty Partner
Business Dynamics
Alcatel-Lucent Partner
IBM Partner
McAfee
Abbyy
EDB
Member of Associations and
Communities:
American Chamber of Commerce
European Business Association (EBA)
Fort-Ross
Ukrainian Telecom Club
IT Ukraine
14

15. Miratech Clients
Finance Telecom Public
Retail
Technology
Transport

16. Part of Telenor Group
Telecom
13%
Public
 Since July 2007 Miratech sector
belongs to EDB Group of 16%
Bank &
Finance
Companies (Telenor Group) 44%
 EDB is #4 in the list of Top
10 IT Services suppliers in the
Nordic region
 Miratech is an exclusive Retail and
partner and IT services Industry
27%
supplier for EDB

17. Continuity and Security Measures
 Security measures are in compliance with Telenor security
requirements
 Badge system to control physical access to project or customer
account premises
 Project and customer data reside in the designated storage areas
with access limited to the project team members in within their roles
in the project
 Set of IT security policies and measures to protect against viruses
and hacker attacks
 Maintain a paper framework with consultants and employees to
ensure a legal accountability for improper handling of confidential
information and/or customer property
 365/7/24 onsite security staff to handle emergency incidents
17

18. Language Practices
English is an internal language of written communications at Miratech. All
project materials, emails, quality system are only maintained in English
language
At a minimum intermediate level of English is a must for any Miratech
consultant and verified prior to hiring
Communication and English skills level are part of requirements to grow in
seniority levels for each of employees
Above intermediate and advanced levels of English are required for team
members who are assigned to management roles or to roles which require
communications with the client
Miratech employs full time English and German teaching staff to maintain
and improve English and German skills of employees
18

19. About Ukraine

20. Outsourcing to Ukraine
Second-largest country in Central and Eastern Europe with
Ukraine population 46.6 million
 A high availability of qualified personnel and the
state's proximity to Western Europe make it very
attractive for offshore outsourcing. Even better, prices
are 40%-50% lower than in Western Europe
 Stronghold of high tech since the USSR epoch: 40%
of USSR’s science and technological industry was
based in Ukraine. About 70% of adult Ukrainians have
a secondary or higher education.
 Cities/Centers of outsourcing: Kiev, Kharkov, Odessa, Lvov
20

21. Outsourcing industry
 Ukrainian offshore outsourcing companies have been providing
software development services since the early 1990s.
 Growing pool of qualified human resources as well as European
mentality and competitive rates turned Ukraine into an exciting
emerging outsourcing destination.
 Ukraine is now among Top 10 outsourcing countries in the world,
and inching up in the ratings.
 Accelerated growth is forecast in BPO area, while ITO area might
experience more moderate growth within the next 3 to 5 years.
 Economic situation has made the labor market even more attractive
to new investors, since the crisis stopped rapid wage growth in
several industries, including outsourcing. Infrastructure costs,
including office rent and communications, are also decreasing
21

22. Geography of Ukraine
22

23. Kiev
Capital City
Proximity to Europe
Highly educated
tech workers
Good telecom and communication
infrastructure
An attractive cost structure that promises
tremendous savings
Kyiv was included (by Tholons) in Top 50
Global Emerging Outsourcing Cities list
23

24. Thank you for your time!