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FOR MEDICAL
PROFESSIONALS
BY DR. RAHUL JOSHI
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
WHAT ARE SOFT SKILLS ??
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
RECEPTIONANDWELCOME
• SMILE– its important that you make eye
contact and address with the attendee it may
be the patient himself or any other.
• GREET – i.e. good morning etc and how
may I help you. (Language may differ)
• EYE CONTACT- while you communicate.
• ASSITANCE - if physically unable.
WHAT IS WRONG IN THIS PICTURE ?
ASSISTANCE IF REQUIRED
THE RIGHT WAY ??
UNDERSTANDIN
G OF THE
WORKING
• Each one must have a general basic idea of the
working of there organization.
• Even a general idea about there immediate
colleagues work processes.
• So that one can substitute in the others
absentees.
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
TALKING
SKILLS
• Address the attendee with Mr. , Mrs., Ms.
• Don’t point finger , whistle ,or make any
sounds to call them.
• Speak softly, politely.
• In a language that the patient can
understand.
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
SHARING
RESPONISIBILIT
ES
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
• Most importantly, don’t bad mouth
your team mates or your
organization especially in front of the
patient.
• Even if your team has not performed
properly.
HUMILITY
AND
HUMANITY
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
• Be kind, gentle and courteous.
• Take proactive part in building your
organization better.
• Be compassionate towards the ill,
deprived even if you have a=had a
bad day at home or otherwise.
ANSWER
ALL THE
QUESTIONS
• Try to answer all the questions and queries
with the help of FAQ’S made priorly.
• If not then at least direct them to the apt
person who can solve there queries.
• Answer in clear legible language and make
sure that the patient understands it too.
MISCOMMUNICATION
THERIGHT WAY TO COMMUNICATE IS ONE
WHICH IS UNDERSTOOD.
NO MOBILES
AT WORK
WHAT’S WRONG WITHTHISPICTURE??
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
PROPER
GUIDANCE
• TIMINGS OF DIFFERENT DEPARTMENTS OR
OPD’S.
• FACILITIES AVAILABLE AT THE CENTRE.
• ILLNESSES THAT ARE TREATED AND WHO
TREATS WHAT. E.G. OPTHALMOLOGIST OR
GASTROENTROLOGIST ETC.
• MONETORY REQUIREMENTS.
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
DRESSING
ETIQUETES
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
OPD CASE
PAPERS
• Legible hand writing and no
markings on the case paper.
• Mention name, age, gender, address
properly.
• Case no. and date of entry should be
mentioned.
DECORUM
WHAT’S WRONG INTHISPICTURE??
• Soft talking.
• No shouting to call your colleague.
• No eating on your working desk during
working hours.
• No show of religion.
GENERAL
CLEANLINESS
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
• Keep your desk organized.
• Don’t keep your bags on the desk.
• Keep your surroundings clean.
• Since it reflect on your organization.
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
Soft skills and Patient Management in Health Care by Dr. Rahul joshi
Soft skills and Patient Management in Health Care by Dr. Rahul joshi

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