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Data security
A field guide for
franchisors
grantthornton.com/franchisorcybersecurity
Franchisor systems are
vulnerable
Franchisors use technology networks every day for:
• Sales tracking
• Royalty payments
• Customer credit card information
2
Are you at risk?
Costs of a data breach
Data breaches can have major consequences
for franchisors:
• Negative press reports
• Loss of business
• Penalties
• Class-action lawsuits
3
Protect your credit card data
Do not retain payment card data
Implement network security guidelines
Secure remote management applications
Create unique user IDs and complex passwords
Check point-of-sale machines regularly
Verify third party vendor security procedures
on point-of-sale system maintenance, firewall
management and website hosting
4
critical best practices
It doesn't end with credit card data — there's more.
Next up, 5 things that franchisors need to do now to
protect their data.
5
Want to get the big picture?
Read the full article >
Establish policies and
procedures
Write, distribute and supervise adherence to
a policy and procedures manual that dictates:
• How franchisees’ employees connect to the Internet
in order to avoid malware
• Passwords be changed regularly, especially in
franchise situations with high turnover
• Frequent data security training for employees
6
Encrypt personal data
Always follow the FTC's key principles:
 Take stock of the data
 Keep only what you need
 Lock it down
 Dispose of what you no longer need
 Plan ahead to respond to security incidents
7
Social media marketing campaigns and loyalty programs
gather consumers' personal information.
Also protect personal and financial data gathered from
employees, contractors and vendors.
Invest in intrusion-detection
software
• Monitor networks for suspicious activity
• Bolster incident-response planning
• Require franchisees to comply with notification and
general policy laws as part of their business agreement
8
Tip: Franchisors should conduct immediate investigations
when there may have been a breach, and fully document
the process. Read more >
Hire consultants to test
your systems
Choose consultants that think
like hackers.
They should use the same tools
that hackers do — including
automated systems that try out
default passwords.
9
Continually enforce data
safety policies
It's not enough to have an airtight
policy if it's not applied consistently
across the franchise.
10
Read the full article for more
insights and best practices >
What franchisors can do now
• Make data security and privacy the way you do business
• Educate yourselves about risks and about taking proactive
steps to guard against those risks
• Review the yearly Verizon Data Breach Investigations
Report, which details data breaches
• Have oversight of data security at all of your franchises. In
particular, you must help them comply with Payment Card
Industry Security Standards (PCI DSS)
11
Brian Browne
Managing Director
Business Advisory
Services
Grant Thornton LLP
215.376.6057
brian.browne@us.gt.com
Johnny Lee
Managing Director
Forensic, Investigative
and Dispute Services
Grant Thornton LLP
404.704.0144
j.lee@us.gt.com
InformationContacts
Matt Thompson
Managing Director
Business Advisory Services
Grant Thornton LLP
919.881.5882
matthew.thompson@us.gt.com
12

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Data Security: A field guide for franchisors

  • 1. Data security A field guide for franchisors grantthornton.com/franchisorcybersecurity
  • 2. Franchisor systems are vulnerable Franchisors use technology networks every day for: • Sales tracking • Royalty payments • Customer credit card information 2 Are you at risk?
  • 3. Costs of a data breach Data breaches can have major consequences for franchisors: • Negative press reports • Loss of business • Penalties • Class-action lawsuits 3
  • 4. Protect your credit card data Do not retain payment card data Implement network security guidelines Secure remote management applications Create unique user IDs and complex passwords Check point-of-sale machines regularly Verify third party vendor security procedures on point-of-sale system maintenance, firewall management and website hosting 4
  • 5. critical best practices It doesn't end with credit card data — there's more. Next up, 5 things that franchisors need to do now to protect their data. 5 Want to get the big picture? Read the full article >
  • 6. Establish policies and procedures Write, distribute and supervise adherence to a policy and procedures manual that dictates: • How franchisees’ employees connect to the Internet in order to avoid malware • Passwords be changed regularly, especially in franchise situations with high turnover • Frequent data security training for employees 6
  • 7. Encrypt personal data Always follow the FTC's key principles:  Take stock of the data  Keep only what you need  Lock it down  Dispose of what you no longer need  Plan ahead to respond to security incidents 7 Social media marketing campaigns and loyalty programs gather consumers' personal information. Also protect personal and financial data gathered from employees, contractors and vendors.
  • 8. Invest in intrusion-detection software • Monitor networks for suspicious activity • Bolster incident-response planning • Require franchisees to comply with notification and general policy laws as part of their business agreement 8 Tip: Franchisors should conduct immediate investigations when there may have been a breach, and fully document the process. Read more >
  • 9. Hire consultants to test your systems Choose consultants that think like hackers. They should use the same tools that hackers do — including automated systems that try out default passwords. 9
  • 10. Continually enforce data safety policies It's not enough to have an airtight policy if it's not applied consistently across the franchise. 10 Read the full article for more insights and best practices >
  • 11. What franchisors can do now • Make data security and privacy the way you do business • Educate yourselves about risks and about taking proactive steps to guard against those risks • Review the yearly Verizon Data Breach Investigations Report, which details data breaches • Have oversight of data security at all of your franchises. In particular, you must help them comply with Payment Card Industry Security Standards (PCI DSS) 11
  • 12. Brian Browne Managing Director Business Advisory Services Grant Thornton LLP 215.376.6057 brian.browne@us.gt.com Johnny Lee Managing Director Forensic, Investigative and Dispute Services Grant Thornton LLP 404.704.0144 j.lee@us.gt.com InformationContacts Matt Thompson Managing Director Business Advisory Services Grant Thornton LLP 919.881.5882 matthew.thompson@us.gt.com 12