Preparing for Digital Disruption: Future-Proofing Yourself and Your Organization

Preparing for
Digital Disruption:
Future Proofing Yourself and Your Organization

© 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 1
Presenters
Jalene LumbMichelle Moore

Today’s Business Environment
Rapid
Globalization
Challenging
Economic Climate
Changing
Demographics
Rapidly Advancing
Technology
Focus on
Sustainability

It’s a VUCA World
Volatility
Uncertainty
Complexity
Ambiguity

One Certainty?
 In this VUCA world the only certainty seems to be the
unstoppable advancement of digitalization

The New Normal
By 2020, every company will be an IT company and every leader will
be a digital leader..."digital is the business; the business is digital.
Peter Sondergaard,
SVP and Head of Research - Gartner

Are We Ready?
1. Awareness
2. Organizational
culture
3. Organizational
agility
4. Effective
resources
Source: Deloitte Age of Disruption: May 2015

Agenda
1. What is digital?
2. What’s driving digital disruption?
3. Taking advantage of the opportunity
4. Q&A

What Is Digital?
The use of technology to achieve
the vision of the organization and
radically improve performance.

Business Models
 Digitally modify/ complement
existing business offers
(usually physical)
 Create new digital business

Digitally Modifying/Complementing Physical Business

IKEA – Product Innovation

Business Processes
 Process digitization
 Improve employee productivity
 Better decision making

Improving Employee Productivity

Better Decision Making (Crowdsourcing)
 Crowdsourcing
product ideas and
features
 Every customer is
R&D

Customer Experience
 Increase customer
understanding
 Improve top line growth – new
sales opportunities
 Increase customer touch-points
– strengthen the brand or
improve the customer
experience

Enhancing the Customer Experience & Improving Sales

Increasing Touch-points to Strengthen Brand

Employee Experience
 Increase connection with the
organization and colleagues
 The new way of working

The New Employee Experience
The New
Way of
Working
Mobile
Flexible
Inclusive
Social

The New
Way of
Working
Mobile
Flexible
Inclusive
Social
The New Employee Experience

But the Reality for Most Organizations Is Not Good…

Making Social a Reality

Crowdsourcing Innovation Ideas

What’s Driving This Digital Disruption?

The Main Trends Main Behind Digital Transformation
Social
Mobile
Analytics Cloud
Internet
of
Things

The Emerging Trends Behind Digital Transformation
3D Printing
Artificial
Intelligence
Robotics

Non Traditional Competitors

…in Every Industry

The Balance of Power – the Old World

The Balance of Power – The New World

Two-speed Business
Day to day – keep
the lights on
Accelerated
innovation

Taking Advantage of the Opportunity

Staying Competitive
Organizations Individuals
 Have a clear vision and
roadmap
 Develop the right organizational
capabilities in place
 Develop both digital and
business-related competencies

Organizational Success Factors
The right
capabilities,
skills &
knowledge
The right
processes
The right
technology

Organization Capabilities Required
Vision Leadership
Business-IT
Alignment
Change
Management
Innovation Communication
Teamwork
Business &
Digital Literacy
Enterprise
Architecture
Governance
Portfolio,
Program &
Project
Management
Business
Analysis
Service
Management
Vendor
Management
People Process Technology
Security Cloud
Analytics Social
Mobile
Internet of
Things
Vendor
Certifications

How Are We Doing?

Canada’s Readiness for Digital Innovation
1. Awareness
2. Organizational
culture
3. Organizational
agility
4. Effective
resources
Source: Deloitte Age of Disruption: May 2015

…But We Are Not Alone
Source: Gartner

Many Organizations Start Here

But They Are Forgetting a Really Important Step

Look to the Right Sources to Generate Ideas

Speed – The Key to Success

And Failure….
Apple’s first iPhone

The Realities of Innovation

Sustainment Is Critical

Check Your Strategy Occasionally

Individual Skills and Knowledge
Interpersonal
and personal
skills
Technical
skills related
to your role
Business
and digital
literacy

Business and Digital Literacy
• Industry knowledge
• Understanding of your business model & strategy
• Performance metrics
• Understanding of customer preferences
Business literacy
• Working in a virtual, mobile and social way
• Understanding of how corporate technology is different than consumer
technology
Digital literacy

Understand Your Business – The Business Model Canvas
A business model shows how
value is:
 Created
 Delivered
 Captured

A Simple 9 Box Grid
Key
Partnerships
Activities and
resources
acquired
outside the
enterprise
Key
Activities
Business
processes
Value
Proposition
Solutions to
client needs
and problems
Customer
Relationships
Created and
maintained for
each client
segment
Customer
Segments
Types of clients
served
Key
Resources
Assets needed
to provide the
value
propositions
Distribution
Channels
Avenues of
delivery of
value
propositions
Cost Structure
Cost of performing all the
activities of the organization
Revenue Streams
Result of value
propositions to clients

Preparing for Digital Disruption by
using the Canada Job Grant
Jalene Lumb
Senior Project Manager

What Is the Government of Canada Doing?
 Recognized that Canadian employers and the Canadian
workforce needs to remain competitive, in a rapidly changing
global economy
 Developed a program to address Canada’s need for innovation
and digital skills transformation

What is the Canada Job Grant?
 Canadian federal program introduced
in 2014, designed for employers, who
need to train new or existing
employees for new skills
 $500 million in funding each year for
the 6 years (total of $3 billion)
supported by private training vendors,
community colleges, career colleges,
trade union centres

Who Is Eligible to Receive the Canada Job Grant?
Private and not-for-profit
sector employers
Publicly Traded
Companies
Organizations acting on
behalf of employers
such as employer
consortia, union halls
and industry
associations

Canada Job Grant: Eligibility Per Person
Employer
Contribution,
$5,000
33%
Government
Contribution,
$10,000
67%
Employer Contribution Government Contribution
 Most Provinces - 2/3 of
Training Costs
 ON, MB, SK - Incentives
for companies of 50
employees or less (5/6 of
Training Costs)
 NS – 50% of Training Costs
but first application is 100%
covered
 Minimum amount
required ($5000 or
$10,000 depending on
size)

Training Criteria: Canada Job Grant
Upgrade knowledge and skills for greater
responsibilities or a higher position
Maintenance and refresher skills
for new workplace methods and
information
Essential skills needed for
work, learning and life
Career or
Development
Essential
Skills
Maintenance
or Refresher

Canada Job Grant Application Process
Before you Apply
• Identify the training
needs for each
employee
• Select a qualified
training provider such as
Global Knowledge
• Receive a quote for
training plan
• Choose training dates
that are at least 30 days
out from the point you
will submit your
application
Application Process
• Complete and save
application form
• Submit application form
to designated Service
Provider or Provincial
Ministry Office
• Receive approval and
reference number from
Service Provider or
Ministry Office
• Fill out Participant
Registration Form where
applicable
Training and
Reimbursement
• Pay for training
• Complete and save the
Reimbursement Form
• Include original receipts
• Complete Electronic
Funds Transfer Form if
applicable
• Submit forms and
receipts to Ministry
Office
• Receive either full or
partial reimbursement
(process varies by
province)
Final Steps
• Employee receives
training and obtains
training certificate and /
or credential
• Submit completion form
and certificate to receive
remainder of
reimbursement (applies
to those provinces that
pay in two installments)

Job Grant Case Study for Company X
 Company X has a need for a project manager for their Office 365
implementation
 Bill Smith is a Microsoft Server Administrator, but doesn’t have
project management skills
 The cost of the project management training is $1,500
 Company X applies for and receives a Canada Job Grant for $1,000
for their province
 Company X pays training provider $1500 for training
 Company X is reimbursed by the provincial government for $1000
 Bill gets training for a new job and Company X gets the right skills for
a successful Office 365 implementation

Global Knowledge’s Goal for This Program
“Our goal is to help employers with
the process of applying for the job
grant. As an authorized training
partner, we want to make it easier for
our clients to get the training they
need to empower their organization
and their people, in this era of rapid
transformation.”
Scott Williams
President, Global
Knowledge

Global Knowledge Value
 The Global Knowledge Job Grant Program is in place to increase the
probability of clients successfully obtaining grants
Help clients strategize and identify their training needs in
regards to the Canada Job Grant Program
Provide one stop source for all provincial programs, with a full
course catalogue

Global Knowledge Value
 Simplify the application process
Dedicated staff to assist with applications
With different processes in each province, our staff is equipped
with the tools and relationships to help streamline the
application process
 Website - www.globalknowledge.ca/canadajobgrant
 Email - CanadaJobGrant.CA@globalknowledge.com

Recommendations for Your Company
 Identify your training needs for 2015/16
Create plans on a provincial level – Global Knowledge can help
you put together your Training Plans
o Identify course(s), number of participants, priorities and type of training (Career
Development Training, Refresher or New Methods and Technology Training or
Essential Skills Training)
 Fill out your Application Form
Gather information such as your CRA number or Corporate
Access Numbers needed for your application
 There is a finite budget allocated to the program - it is wise to start
now

Questions?
jalene.lumb@globalknowledge.com
CanadaJobGrant.CA@globalknowledge.com

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Thank You!
michelle.moore@globalknowledge.com

Preparing for Digital Disruption: Future-Proofing Yourself and Your Organization

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