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Preparing for Digital Disruption: Future-Proofing Yourself and Your Organization

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In this world of volatility and complexity, it seems that the only certainty is the unstoppable advancement of technology. As people and organizations look to improve productivity, innovate their business models and processes, and differentiate their client and employee experiences, they need to be prepared to work in new and different ways. The challenge is that recent data reveals that Canada is falling behind the rest of the world in innovation, especially regarding new and disruptive technologies that promise to significantly impact every industry and organizations of all types and sizes.

In this slidedeck, explore the concept of digital disruption and provide information about how to future-proof yourself and your organization to succeed in this new world. You will learn:

What digital disruption is.
What the building blocks for success for both people and organizations are.

How you can use the new Canada Job Grant Program to develop the skills and knowledge required today and into the future.

ABOUT THE SPEAKERS
Michelle Moore is senior director of leadership and business solutions for Global Knowledge Canada, Europe, Middle East and Africa. A learning and development professional with more than 25 years of experience helping organizations solve business problems related to people and process, Moore has extensive experience working with both HR and IT. Her current mission is to help organizations make the most of the digital opportunity.

Jalene Lumb, a certified Project Management Professional (PMP®) with a Bachelor of Management degree from the University of Lethbridge, has worked with Global Knowledge for over 12 years, holding many roles within the company, from applications instructor to director of vendor management to senior project manager. These roles have enabled her to understand not only the different lines of businesses Global Knowledge offers, but also the intricate relationships between Global Knowledge and our valued partners. Lumb is also a member of Project Management Institute - Canada's Technology Triangle (PMI-CTT) chapter in Ontario and the Canadian Federation of University Women.

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Preparing for Digital Disruption: Future-Proofing Yourself and Your Organization

  1. 1. Preparing for Digital Disruption: Future Proofing Yourself and Your Organization
  2. 2. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 1 Presenters Jalene LumbMichelle Moore
  3. 3. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 2 Today’s Business Environment Rapid Globalization Challenging Economic Climate Changing Demographics Rapidly Advancing Technology Focus on Sustainability
  4. 4. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 3 It’s a VUCA World Volatility Uncertainty Complexity Ambiguity
  5. 5. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 4 One Certainty?  In this VUCA world the only certainty seems to be the unstoppable advancement of digitalization
  6. 6. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 5 The New Normal By 2020, every company will be an IT company and every leader will be a digital leader..."digital is the business; the business is digital. Peter Sondergaard, SVP and Head of Research - Gartner
  7. 7. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 6 Are We Ready? 1. Awareness 2. Organizational culture 3. Organizational agility 4. Effective resources Source: Deloitte Age of Disruption: May 2015
  8. 8. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 7 Agenda 1. What is digital? 2. What’s driving digital disruption? 3. Taking advantage of the opportunity 4. Q&A
  9. 9. What Is Digital?
  10. 10. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 9 What Is Digital? The use of technology to achieve the vision of the organization and radically improve performance.
  11. 11. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 10 Business Models  Digitally modify/ complement existing business offers (usually physical)  Create new digital business
  12. 12. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 11 Digitally Modifying/Complementing Physical Business
  13. 13. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 12 IKEA – Product Innovation
  14. 14. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 13 Business Processes  Process digitization  Improve employee productivity  Better decision making
  15. 15. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 14 Improving Employee Productivity
  16. 16. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 15 Better Decision Making (Crowdsourcing)  Crowdsourcing product ideas and features  Every customer is R&D
  17. 17. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 16 Customer Experience  Increase customer understanding  Improve top line growth – new sales opportunities  Increase customer touch-points – strengthen the brand or improve the customer experience
  18. 18. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 17 Enhancing the Customer Experience & Improving Sales
  19. 19. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 18 Increasing Touch-points to Strengthen Brand
  20. 20. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 19 Employee Experience  Increase connection with the organization and colleagues  The new way of working
  21. 21. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 20 The New Employee Experience The New Way of Working Mobile Flexible Inclusive Social
  22. 22. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 21 The New Way of Working Mobile Flexible Inclusive Social The New Employee Experience
  23. 23. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 22 But the Reality for Most Organizations Is Not Good…
  24. 24. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 23 But the Reality for Most Organizations Is Not Good…
  25. 25. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 24 Making Social a Reality
  26. 26. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 25 Crowdsourcing Innovation Ideas
  27. 27. What’s Driving This Digital Disruption?
  28. 28. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 27 The Main Trends Main Behind Digital Transformation Social Mobile Analytics Cloud Internet of Things
  29. 29. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 28 The Emerging Trends Behind Digital Transformation 3D Printing Artificial Intelligence Robotics
  30. 30. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 29 Non Traditional Competitors
  31. 31. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 30 …in Every Industry
  32. 32. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 31 The Balance of Power – the Old World
  33. 33. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 32 The Balance of Power – The New World
  34. 34. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 33 Two-speed Business Day to day – keep the lights on Accelerated innovation
  35. 35. Taking Advantage of the Opportunity
  36. 36. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 35 Staying Competitive Organizations Individuals  Have a clear vision and roadmap  Develop the right organizational capabilities in place  Develop both digital and business-related competencies
  37. 37. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 36 Organizational Success Factors The right capabilities, skills & knowledge The right processes The right technology
  38. 38. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 37 Organization Capabilities Required Vision Leadership Business-IT Alignment Change Management Innovation Communication Teamwork Business & Digital Literacy Enterprise Architecture Governance Portfolio, Program & Project Management Business Analysis Service Management Vendor Management People Process Technology Security Cloud Analytics Social Mobile Internet of Things Vendor Certifications
  39. 39. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 38 How Are We Doing?
  40. 40. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 39 Canada’s Readiness for Digital Innovation 1. Awareness 2. Organizational culture 3. Organizational agility 4. Effective resources Source: Deloitte Age of Disruption: May 2015
  41. 41. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 40 …But We Are Not Alone Source: Gartner
  42. 42. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 41 Many Organizations Start Here
  43. 43. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 42 But They Are Forgetting a Really Important Step
  44. 44. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 43 Look to the Right Sources to Generate Ideas
  45. 45. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 44 Speed – The Key to Success
  46. 46. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 45 And Failure…. Apple’s first iPhone
  47. 47. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 46 The Realities of Innovation
  48. 48. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 47 Sustainment Is Critical
  49. 49. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 48 Check Your Strategy Occasionally
  50. 50. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 49 Individual Skills and Knowledge Interpersonal and personal skills Technical skills related to your role Business and digital literacy
  51. 51. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 50 Business and Digital Literacy • Industry knowledge • Understanding of your business model & strategy • Performance metrics • Understanding of customer preferences Business literacy • Working in a virtual, mobile and social way • Understanding of how corporate technology is different than consumer technology Digital literacy
  52. 52. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 51 Understand Your Business – The Business Model Canvas A business model shows how value is:  Created  Delivered  Captured
  53. 53. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 52 A Simple 9 Box Grid Key Partnerships Activities and resources acquired outside the enterprise Key Activities Business processes Value Proposition Solutions to client needs and problems Customer Relationships Created and maintained for each client segment Customer Segments Types of clients served Key Resources Assets needed to provide the value propositions Distribution Channels Avenues of delivery of value propositions Cost Structure Cost of performing all the activities of the organization Revenue Streams Result of value propositions to clients
  54. 54. Preparing for Digital Disruption by using the Canada Job Grant Jalene Lumb Senior Project Manager
  55. 55. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 54 What Is the Government of Canada Doing?  Recognized that Canadian employers and the Canadian workforce needs to remain competitive, in a rapidly changing global economy  Developed a program to address Canada’s need for innovation and digital skills transformation
  56. 56. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 55 What is the Canada Job Grant?  Canadian federal program introduced in 2014, designed for employers, who need to train new or existing employees for new skills  $500 million in funding each year for the 6 years (total of $3 billion) supported by private training vendors, community colleges, career colleges, trade union centres
  57. 57. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 56 Who Is Eligible to Receive the Canada Job Grant? Private and not-for-profit sector employers Publicly Traded Companies Organizations acting on behalf of employers such as employer consortia, union halls and industry associations
  58. 58. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 57 Canada Job Grant: Eligibility Per Person Employer Contribution, $5,000 33% Government Contribution, $10,000 67% Employer Contribution Government Contribution  Most Provinces - 2/3 of Training Costs  ON, MB, SK - Incentives for companies of 50 employees or less (5/6 of Training Costs)  NS – 50% of Training Costs but first application is 100% covered  Minimum amount required ($5000 or $10,000 depending on size)
  59. 59. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 58 Training Criteria: Canada Job Grant Upgrade knowledge and skills for greater responsibilities or a higher position Maintenance and refresher skills for new workplace methods and information Essential skills needed for work, learning and life Career or Development Essential Skills Maintenance or Refresher
  60. 60. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 59 Canada Job Grant Application Process Before you Apply • Identify the training needs for each employee • Select a qualified training provider such as Global Knowledge • Receive a quote for training plan • Choose training dates that are at least 30 days out from the point you will submit your application Application Process • Complete and save application form • Submit application form to designated Service Provider or Provincial Ministry Office • Receive approval and reference number from Service Provider or Ministry Office • Fill out Participant Registration Form where applicable Training and Reimbursement • Pay for training • Complete and save the Reimbursement Form • Include original receipts • Complete Electronic Funds Transfer Form if applicable • Submit forms and receipts to Ministry Office • Receive either full or partial reimbursement (process varies by province) Final Steps • Employee receives training and obtains training certificate and / or credential • Submit completion form and certificate to receive remainder of reimbursement (applies to those provinces that pay in two installments)
  61. 61. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 60 Job Grant Case Study for Company X  Company X has a need for a project manager for their Office 365 implementation  Bill Smith is a Microsoft Server Administrator, but doesn’t have project management skills  The cost of the project management training is $1,500  Company X applies for and receives a Canada Job Grant for $1,000 for their province  Company X pays training provider $1500 for training  Company X is reimbursed by the provincial government for $1000  Bill gets training for a new job and Company X gets the right skills for a successful Office 365 implementation
  62. 62. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 61 Global Knowledge’s Goal for This Program “Our goal is to help employers with the process of applying for the job grant. As an authorized training partner, we want to make it easier for our clients to get the training they need to empower their organization and their people, in this era of rapid transformation.” Scott Williams President, Global Knowledge
  63. 63. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 62 Global Knowledge Value  The Global Knowledge Job Grant Program is in place to increase the probability of clients successfully obtaining grants Help clients strategize and identify their training needs in regards to the Canada Job Grant Program Provide one stop source for all provincial programs, with a full course catalogue
  64. 64. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 63 Global Knowledge Value  Simplify the application process Dedicated staff to assist with applications With different processes in each province, our staff is equipped with the tools and relationships to help streamline the application process  Website - www.globalknowledge.ca/canadajobgrant  Email - CanadaJobGrant.CA@globalknowledge.com
  65. 65. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 64 Recommendations for Your Company  Identify your training needs for 2015/16 Create plans on a provincial level – Global Knowledge can help you put together your Training Plans o Identify course(s), number of participants, priorities and type of training (Career Development Training, Refresher or New Methods and Technology Training or Essential Skills Training)  Fill out your Application Form Gather information such as your CRA number or Corporate Access Numbers needed for your application  There is a finite budget allocated to the program - it is wise to start now
  66. 66. Questions? jalene.lumb@globalknowledge.com CanadaJobGrant.CA@globalknowledge.com
  67. 67. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 66 The Leadership and Business Solutions Portfolio
  68. 68. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 67 Coming Soon! Business-IT Alignment (IT Leaders) Business-IT Alignment (Business Leaders) Innovation
  69. 69. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 68 Follow Us on Twitter @GKCANADA
  70. 70. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 69 Read Our Blogs
  71. 71. © 2015 Global Knowledge Training LLC. All rights reserved. 2015-06-17 Page 70 Learning More www.globalknowledge.ca On-demand and live webinars, white papers, blog, courses, special offers and more…
  72. 72. Thank You! michelle.moore@globalknowledge.com
  • ksbaxter

    Dec. 10, 2020
  • AjibadeAdejoju

    Jul. 19, 2020

http://ow.ly/OrvWm In this world of volatility and complexity, it seems that the only certainty is the unstoppable advancement of technology. As people and organizations look to improve productivity, innovate their business models and processes, and differentiate their client and employee experiences, they need to be prepared to work in new and different ways. The challenge is that recent data reveals that Canada is falling behind the rest of the world in innovation, especially regarding new and disruptive technologies that promise to significantly impact every industry and organizations of all types and sizes. In this slidedeck, explore the concept of digital disruption and provide information about how to future-proof yourself and your organization to succeed in this new world. You will learn: What digital disruption is. What the building blocks for success for both people and organizations are. How you can use the new Canada Job Grant Program to develop the skills and knowledge required today and into the future. ABOUT THE SPEAKERS Michelle Moore is senior director of leadership and business solutions for Global Knowledge Canada, Europe, Middle East and Africa. A learning and development professional with more than 25 years of experience helping organizations solve business problems related to people and process, Moore has extensive experience working with both HR and IT. Her current mission is to help organizations make the most of the digital opportunity. Jalene Lumb, a certified Project Management Professional (PMP®) with a Bachelor of Management degree from the University of Lethbridge, has worked with Global Knowledge for over 12 years, holding many roles within the company, from applications instructor to director of vendor management to senior project manager. These roles have enabled her to understand not only the different lines of businesses Global Knowledge offers, but also the intricate relationships between Global Knowledge and our valued partners. Lumb is also a member of Project Management Institute - Canada's Technology Triangle (PMI-CTT) chapter in Ontario and the Canadian Federation of University Women.

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