2. NAME:- GANESH KUMAR MALLICK
COURSE TITLE:- FRANKFINN DIPLOMA IN AVIATION,
HOSPITALITY AND TRAVEL MANAGEMENT.
BATCH CODE-: Z2
ASSESSOR NAME:- MRS. RINA DHABARIA
CENTRE NAME:- FRANKFINN INSTITUTE OF AIRHOSTESS
TRAINING
SESSION:- 2016-2017
LEARNER’S DETAILS
3. • Introduction
• Acknowledgement
• LO1 : Examine the functions of international
travel organizations within the airline industry.
• LO2 : Demonstrate knowledge of aviation
geography and associated terminology.
• LO3 : Examine documents and regulations
used in air travel.
• LO4 : Explore the options available when
planning an itinerary and making a booking.
• Conclusion
• Bibliography
INDEX
4. I have learnt many things about the business
of travel and tourism industry. Now a days of
travel agencies are available and even we can
plan our itinerary or book a ticket by sitting in
our home itself through internet. Travel
includes all sorts of transportation like
airplane, train, bus, ship and so on. Travelling
is the essential segment of people’s life.
INTR0DUCTION
5. I would like to express my sincere gratitude to
MRS. RINA DHABARIA, the Travel and Tourism
faculty, for providing me enough information
and guidance to complete this assignment.
Last but not least, I am very much grateful to
avail myself this opportunity and express my
honor to my friends for their help and support
to complete this assignment.
ACKNOWLEDGEMENT
8. INTERNATIONAL AIR TRANSPORT
ASSOCIATION
Founded by airlines in 1945 in Havana, Cuba. It is the
success or to the international air traffic association,
which was formed in 1919 at the Hague, Netherland.
At its founding, IATA consisted of 57 airlines from 31
countries. Much of IATA’s early work was technical
and it provided input to the newly created ICAO.
The first traffic conference was held in 1947 in Rio-
de.Janerio and reached unanimous agreement on
some 400 resolutions.
10. UNIVERSAL FEDERATION OF TRAVEL
AGENT’S ASSOCIATION
• UFTAA is a body representing the travel agency and the
tourism industry. UFTAA effectively represents travels and
your operation view on both inbound and outbound
travel by continuous dialogue and consultation with
other international organization such as IATA, IHRA to
mention only a few.
• UFTAA has consultative status with the
UN/NGO/ECOSOC, and walks closely with their such as
UNESCO, WHO, etc. for a sustainable and responsible
tourism. UFTAA is an affiliate member of the WTO and
WTOBC.
12. PACIFIC AREA TRAVEL ASSOCIATION
PATA founded in 1951, is recognized authority on Pacific
Asia Travel and Tourism, by dedicating itself to the
promotion of this last remaining tourism frontier, PATA’s
uniquely structured organization and its far-reaching
efforts helped unite many facts of tourism e efforts. The
association had 44 members. PATA’s first conference was
held in 1952 and it’s headquarters established in San
Francisco, USA in 1953 . PATA’ s chapter membership
includes 17000 travel professionals in 80+PATA chapter
located through out the world.
14. TRAVEL AGENTS ASSOCIATION OF INDIA
TAAI was formed forwards the end of the year 1951 by a
group of 12 leading travel agents, who felt the time had come
to create an association to regulate the travel industry in
India along organized lines and in accordance with south
business principles.
The primary purpose was to protect the interests of those
engaged in the industry, to promotes its orderly growth and
development and to save guard the travelling public from
exploitation by unscrupulous and unreliable operators.
16. WARSAW CONVENTION
The convention for the unification of certain rules relating to the
international courage by air, commonly known as the Warsaw
Convention, is an international convention which regulates
liability for international carriage of persons, luggage, or goods
performed by aircraft for reward.
Originally signed in 1929 in Warsaw, it was awarded in 1955 at
The Hague, Netherland &in 1971 in Guatemala City. United States
courts have held that, at least for some purpose, the Warsaw
Convention is a different instrument for the Warsaw Convention
as amended by the Hague Protocol.
17. The convention on international civil
Aviation also known as the Chicago
convention, established the ICAO, a
specialized agency of the uncharged with
coordinating and regulating international
air travel. The convention establishes rules
of airspace, air craft registration and safety
and details the rights of the signatories in
relation to air travel. The convention also
exempts air fuels in transit from taxation.
The document was singed on December 7,
1944 in Chicago by 52 signatory states.
19. MONTREAL CONVENTION
The Montreal convention formally the convention for the
unification of certain rules for international carriage by Air .
It is a treaty adopted by a diplomatic meeting of ICAO
members states in 1999.
It amended important provisions of the Warsaw convention’s
regime concerning compensation for the victims of disasters.
The convention re-established urgently needed uniformity
and predictability of rules relating to the International
carriage of passengers, baggage and cargo .
20. INTERNATIONAL CIVIL AVIATION
ORGANIZATION
It is a UN specialized agency , established
by a states in to manage the
administration and governance of the
convention on International civil aviation
(Chicago convention). ICAO works with
the convention’s 191 member states and
industry groups to reach consequences on
International civil standard and
recommended practices (SARPS) and
polices in support of a safe , efficient ,
secure , economically sustainable and
environmentally responsible civil aviation
sector .
21. BILATERAL AGREEMENTS
Bilateral agreements are those
agreements which state definitely the
right designated carrier will enjoy in the
other country . Under these
agreements , each state appellate its Air
carrier and sometimes application of
more than one carrier is allowed. It
specifies the sates/cities which may be
served by the airlines and also mention
the prints the appellate carrier may use
for traffic rights.
87. CONSEQUENCES OF NEGLIGANCE
• Correct travel document however is probably the single
most important factor as to whether this likely to occur.
Although the law varies from country to country, in
general, its recognized that agents can liable for damages
caused by either by their fault or their negligence.
• Ensuring that all necessary formality are advised in
writing between the agent and the client during the
reservation process.
• Making certain the client is informed as to who is
responsible for what and putting this in writing so that
there is no argument at a later date.
90. DAY TO DAY ITINERARY
Day 1 :- Departure from Kolkata (Netaji Subhash Chandra Bose Airport)
Arrival at Bangkok (Suvarnabhumi Airport)
Where our representative will be waiting to welcome you & transfer
you to your hotel “Louis’ Tavern Transit Hotel”.
After check-in to your hotel rest for sometime and in the evening
go for shopping.
Day 2 :- After early breakfast go by car for sight seeing places like
• The Grand Palace
• Safari World
• Wat Mahathat
91. Day 3 :- After early breakfast go by car for another sight seeing
places like
• Giant Swing
• Chatuchak Market
• Jim Thompson’s House
Day 4 :- After early breakfast checkout of your hotel and go by car to
Phuket. On arrival at hotel “The Royal Paradise”, check in to your
hotel rest for sometime and in the evening go for shopping.
Day 5 :- After early breakfast go by car for sight seeing places like
• Patong Beach
• Phuket Town
• Phuket Aquarium
92. Day 6 :- After early breakfast go by car for another sight seeing
places like
• Three Beaches View
• The Big Buddha of Phuket
• SOI Bangla
Day 7 :- After early breakfast check out your hotel & go by car to
board the flight for Sydney . On arrival at Sydney (Sydney King
Smith Airport), our representative will be waiting at the airport to
welcome you and transfer you to your hotel “Hilton Sydney”.
After check in to your hotel rest for sometime and in the evening
go for shopping.
93. Day 8 :- After early breakfast go by car for sight seeing places like
• The National Maritime Museum
• The Queen Victoria Building
• Sea Life Sydney Aquarium
Day 9 := After early breakfast go by car for another sight seeing
places like
• Government House Sydney
• The Blue Mountains
• The Sydney Opera House
Day 10 :- After early breakfast check out of your hotel & go by car
to Canberra.
On arrival at hotel “Canberra Rex Hotel”, check in to your
hotel rest for sometime & in the evening go for shopping.
94. Day 11 :- After early breakfast go by car for sight seeing places like
• The Australian war Memorial
• The national Gallery of Australia
• National Zoo & Aquarium
Day 12 :- After early breakfast go by car for another sight seeing
places like
• Questacon
• Mount Majura Vineyard
• Canberra Railway Museum
Day 13 :- After early breakfast check out of your hotel & go by car
to the airport to board the flight for your home country. Return
home with fond memories of your journey.
100. I have learnt a lot from Travel and Tourism
classes and I am sure that it will help me in my
present and future life. Lack of a good
personality and aspiring too high to get a job in
any kind of industry is a futile one. So, once
again I want to thank my faculty MRS. RINA
DHABARIA for helping me to earn the requisite
knowledge in this sector and other allied
matters.
CONCLUSION