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By:	
  Brandon	
  Davis,	
  PHR	
  
G&A	
  Partners	
  
Reduce	
  the	
  Guesswork:	
  Using	
  
Assessments	
  to	
  Drive	
  your	
  Business	
  
Forward	
  Webinar	
  
Agenda	
  	
  
•  The	
  business	
  case	
  for	
  assessments	
  
•  Types	
  of	
  assessments	
  
•  When	
  to	
  assess	
  candidates	
  
•  How	
  to	
  select	
  the	
  right	
  assessment	
  
•  How	
  to	
  interpret	
  results	
  
•  How	
  to	
  select	
  the	
  best	
  candidate	
  
POLL	
  QUESTION	
  
•  What	
  is	
  your	
  role	
  within	
  your	
  organizaNon?	
  
The	
  Case	
  for	
  Assessments	
  	
  
•  Most	
  common	
  candidate	
  evaluaNon	
  method	
  
is	
  sNll	
  the	
  interview	
  
•  Common	
  issues	
  with	
  interviews:	
  
•  Lack	
  of	
  organizaNonal	
  standardizaNon	
  
•  Inherent	
  interview	
  biases	
  
•  Time	
  consuming	
  &	
  oRen	
  inefficient	
  
The	
  Case	
  for	
  Assessments	
  	
  
•  Assessments	
  provide	
  fast,	
  easy-­‐to-­‐
understand,	
  acNonable	
  data:	
  
•  Personality	
  
•  Skills	
  
•  Job	
  Fit	
  
•  Help	
  idenNfy	
  candidates	
  ‘worthy’	
  of	
  an	
  
interview	
  
•  Can	
  focus	
  interview	
  quesNons	
  and	
  objecNves	
  
•  Standardized,	
  reliable,	
  un-­‐biased	
  data	
  
The	
  Case	
  for	
  Assessments	
  	
  
•  Measurable	
  ROI	
  
•  Retail	
  associates	
  achieve	
  19%	
  more	
  sales	
  per	
  
month	
  -­‐	
  $70	
  million	
  annually.	
  	
  	
  
•  Customer	
  service	
  associates	
  increased	
  
producNvity	
  saves	
  $22	
  million	
  annually.	
  
•  Bakery	
  workers	
  decrease	
  workplace	
  accidents	
  
saving	
  $67,000.	
  
Poll	
  QuesNon	
  
•  What	
  is	
  your	
  experience	
  with	
  pre-­‐hire	
  
assessments?	
  
Types	
  of	
  Pre	
  Hire	
  Assessments 	
  	
  
•  Personality	
  &	
  CogniNve	
  
•  Skills	
  
•  Job	
  Fit	
  SoluNons	
  
Personality	
  &	
  CogniNve	
  
•  Advantages	
  
•  IdenNfy	
  personality	
  factors	
  and	
  intelligence	
  levels	
  
•  Data	
  received	
  before	
  the	
  interview	
  –	
  saving	
  Nme	
  
•  ConsideraNons	
  
•  Don’t	
  take	
  into	
  account	
  organizaNonal/job	
  needs	
  
•  Examples	
  
•  DISC	
  
•  Myers-­‐Briggs	
  Type	
  Indicator	
  
Skills	
  Assessments	
  
•  Advantages	
  
•  Wide	
  range	
  of	
  skills	
  assessed	
  
•  Simulated	
  environment	
  (Excel,	
  Auto-­‐CAD,	
  etc.)	
  
•  Focused,	
  easy	
  to	
  interpret	
  results	
  
•  ConsideraNons	
  
•  Employees	
  are	
  not	
  merely	
  a	
  sum	
  of	
  their	
  skills	
  
•  Examples	
  
•  AccounNng/Finance,	
  Clerical,	
  Business/HR,	
  IT,	
  
SoRware,	
  etc.	
  
Job	
  Fit	
  SoluNons	
  
•  Advantages	
  
•  Most	
  encompassing	
  pre-­‐hire	
  assessment	
  
•  Combines	
  competencies	
  and	
  skills	
  (when	
  
appropriate)	
  
•  Easily	
  translates	
  to	
  job	
  fit	
  and	
  performance	
  
•  Examples	
  
•  Banking,	
  general	
  business,	
  call	
  center,	
  customer	
  
service,	
  IT,	
  insurance,	
  hospitality,	
  sales,	
  retail,	
  
healthcare.	
  
When	
  to	
  Asses	
  Candidates 	
  	
  
•  Two	
  ideal	
  locaNons	
  within	
  recruiNng	
  process	
  
•  Immediately	
  following	
  applicaNon	
  
•  Ideal	
  for	
  skills	
  assessments	
  where	
  a	
  minimum	
  
proficiency	
  level	
  is	
  required	
  for	
  the	
  posiNon.	
  
•  Immediately	
  preceding	
  the	
  decision	
  to	
  interview	
  
•  Ideal	
  for	
  personality	
  &	
  cogniNve	
  and	
  job	
  fit	
  soluNons.	
  
•  Can	
  help	
  hiring	
  managers	
  make	
  beaer	
  decisions	
  on	
  
who	
  to	
  interview.	
  	
  	
  
•  Can	
  help	
  focus	
  interviews	
  on	
  areas	
  of	
  concern	
  instead	
  
of	
  surveying	
  the	
  candidate.	
  	
  	
  
How	
  to	
  Select	
  an	
  Assessment	
  
•  4	
  main	
  factors	
  in	
  assessment	
  selecNon	
  
•  Relevant	
  to	
  the	
  posiNon/organizaNon	
  
•  Average	
  compleNon	
  Nme	
  
•  Cost	
  
•  Delivery	
  method	
  
How	
  to	
  Interpret	
  Results	
  
•  What	
  does	
  this	
  mean	
  in	
  relaNon	
  to	
  his/her	
  
potenNal	
  job	
  performance?	
  
•  Don’t	
  take	
  numerical	
  scores	
  at	
  face	
  value	
  
•  Assessment	
  results	
  are	
  rarely	
  inaccurate	
  –	
  just	
  in	
  
need	
  of	
  explanaNon	
  
How	
  to	
  Select	
  the	
  Candidate 	
  	
  
•  Know	
  what	
  the	
  posiNon	
  requires	
  
•  Understand	
  what	
  skills	
  and	
  competencies	
  are	
  
required	
  and	
  to	
  what	
  degree.	
  	
  	
  
•  Understand	
  what	
  personality	
  factors	
  will	
  be	
  
helpful	
  or	
  hindrances	
  to	
  success.	
  
•  Know	
  that	
  no	
  individual	
  will	
  score	
  high	
  on	
  every	
  
skill,	
  competency,	
  or	
  personality	
  factor.	
  
•  Use	
  assessment	
  as	
  part	
  of	
  candidate	
  profile	
  
Conclusion	
  
•  Pre-­‐hire	
  assessments	
  can	
  provide	
  real	
  value	
  
to	
  an	
  organizaNon.	
  
•  Select	
  assessments	
  which	
  are	
  specific	
  to	
  the	
  
posiNon’s	
  needs.	
  	
  
•  Work	
  with	
  assessment	
  vendor	
  to	
  ensure	
  
accurate	
  interpretaNon	
  of	
  the	
  results.	
  	
  	
  

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Reduce the Guesswork: Using Assessments to Drive Your Business Forward

  • 1. By:  Brandon  Davis,  PHR   G&A  Partners   Reduce  the  Guesswork:  Using   Assessments  to  Drive  your  Business   Forward  Webinar  
  • 2. Agenda     •  The  business  case  for  assessments   •  Types  of  assessments   •  When  to  assess  candidates   •  How  to  select  the  right  assessment   •  How  to  interpret  results   •  How  to  select  the  best  candidate  
  • 3. POLL  QUESTION   •  What  is  your  role  within  your  organizaNon?  
  • 4. The  Case  for  Assessments     •  Most  common  candidate  evaluaNon  method   is  sNll  the  interview   •  Common  issues  with  interviews:   •  Lack  of  organizaNonal  standardizaNon   •  Inherent  interview  biases   •  Time  consuming  &  oRen  inefficient  
  • 5. The  Case  for  Assessments     •  Assessments  provide  fast,  easy-­‐to-­‐ understand,  acNonable  data:   •  Personality   •  Skills   •  Job  Fit   •  Help  idenNfy  candidates  ‘worthy’  of  an   interview   •  Can  focus  interview  quesNons  and  objecNves   •  Standardized,  reliable,  un-­‐biased  data  
  • 6. The  Case  for  Assessments     •  Measurable  ROI   •  Retail  associates  achieve  19%  more  sales  per   month  -­‐  $70  million  annually.       •  Customer  service  associates  increased   producNvity  saves  $22  million  annually.   •  Bakery  workers  decrease  workplace  accidents   saving  $67,000.  
  • 7. Poll  QuesNon   •  What  is  your  experience  with  pre-­‐hire   assessments?  
  • 8. Types  of  Pre  Hire  Assessments     •  Personality  &  CogniNve   •  Skills   •  Job  Fit  SoluNons  
  • 9. Personality  &  CogniNve   •  Advantages   •  IdenNfy  personality  factors  and  intelligence  levels   •  Data  received  before  the  interview  –  saving  Nme   •  ConsideraNons   •  Don’t  take  into  account  organizaNonal/job  needs   •  Examples   •  DISC   •  Myers-­‐Briggs  Type  Indicator  
  • 10. Skills  Assessments   •  Advantages   •  Wide  range  of  skills  assessed   •  Simulated  environment  (Excel,  Auto-­‐CAD,  etc.)   •  Focused,  easy  to  interpret  results   •  ConsideraNons   •  Employees  are  not  merely  a  sum  of  their  skills   •  Examples   •  AccounNng/Finance,  Clerical,  Business/HR,  IT,   SoRware,  etc.  
  • 11. Job  Fit  SoluNons   •  Advantages   •  Most  encompassing  pre-­‐hire  assessment   •  Combines  competencies  and  skills  (when   appropriate)   •  Easily  translates  to  job  fit  and  performance   •  Examples   •  Banking,  general  business,  call  center,  customer   service,  IT,  insurance,  hospitality,  sales,  retail,   healthcare.  
  • 12. When  to  Asses  Candidates     •  Two  ideal  locaNons  within  recruiNng  process   •  Immediately  following  applicaNon   •  Ideal  for  skills  assessments  where  a  minimum   proficiency  level  is  required  for  the  posiNon.   •  Immediately  preceding  the  decision  to  interview   •  Ideal  for  personality  &  cogniNve  and  job  fit  soluNons.   •  Can  help  hiring  managers  make  beaer  decisions  on   who  to  interview.       •  Can  help  focus  interviews  on  areas  of  concern  instead   of  surveying  the  candidate.      
  • 13. How  to  Select  an  Assessment   •  4  main  factors  in  assessment  selecNon   •  Relevant  to  the  posiNon/organizaNon   •  Average  compleNon  Nme   •  Cost   •  Delivery  method  
  • 14. How  to  Interpret  Results   •  What  does  this  mean  in  relaNon  to  his/her   potenNal  job  performance?   •  Don’t  take  numerical  scores  at  face  value   •  Assessment  results  are  rarely  inaccurate  –  just  in   need  of  explanaNon  
  • 15. How  to  Select  the  Candidate     •  Know  what  the  posiNon  requires   •  Understand  what  skills  and  competencies  are   required  and  to  what  degree.       •  Understand  what  personality  factors  will  be   helpful  or  hindrances  to  success.   •  Know  that  no  individual  will  score  high  on  every   skill,  competency,  or  personality  factor.   •  Use  assessment  as  part  of  candidate  profile  
  • 16. Conclusion   •  Pre-­‐hire  assessments  can  provide  real  value   to  an  organizaNon.   •  Select  assessments  which  are  specific  to  the   posiNon’s  needs.     •  Work  with  assessment  vendor  to  ensure   accurate  interpretaNon  of  the  results.