This report provides comprehensive, fact-based snapshots of 20+ major PO service providers. Each profile highlights a service provider’s delivery capability, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK MatrixTM with an insightful analysis of its capabilities

1. Topic: Procurement Outsourcing (PO) – Service Provider
Profile Compendium 2013
Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
Procurement Outsourcing (PO)
Market Report: December 2013 – Preview Deck

2. Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
2
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Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio – plus a tracking tool
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities, technologies, contract
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3. Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
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Everest Group’s PO research is based on various sources of
proprietary information
 Everest Group’s proprietary database of 390+ multi-process PO contracts (updated annually)
 The database tracks the following elements of each multi-process PO contract:
– Buyer details, including industry, size, and signing region
– Contract details, including TCV, ACV, term, start date, managed spend, and pricing structure
– Scope, including coverage of buyer geography, process, and category
– Technology, including core procurement technology, service provider’s add-on tools (if any),
ownership, and maintenance
– Global sourcing, including delivery locations and level of offshoring
 Everest Group’s proprietary database of operational capability of 20+ PO
service providers (updated annually)
 The database tracks the following capability elements for each service provider:
– Key Leaders
– Major PO clients and recent wins
– Overall revenue, total managed spend, and PO employees
– Recent PO-related developments
– PO revenue-split by geography, industry, and client size
– PO delivery locations
– PO service suite
– Quality certifications
– Procurement-related technology capability
1
2
Service providers covered in the
analysis
 Ongoing buyer surveys and interactions
– Everest Group’s executive interview and data collection from 20+ PO buyers
– The data contains the following detailed buyer perspective about PO contracts:
 Drivers for adopting PO and assessment of service provider performance
 The level of buyer satisfaction and the underlying reasons
3
Note: Accenture acquired Procurian in October 2013 while this report is based on market activity till December 2012. As a result, this report covers Accenture and
Procurian as two separate service providers but provides Everest Group’s initial perspective on the implications of the acquisition for the PO market

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Table of contents (page 1 of 2)
Section I: PO service provider landscape snapshot 6
Section II: Profile of PO Leaders 12
 Accenture 13
 GEP 18
 IBM 23
 Infosys 28
 Procurian 33
 Xchanging 38
Section III: Profile of PO Major Contenders 43
 Aegis 44
 Aquanima 49
 Capgemini 54
 Corbus 59
 Genpact 64
 HP 69
 Proxima 74
 TCS 79
 Wipro 84
 WNS 89
 Xerox 94
Topic Page no.

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Table of contents (page 2 of 2)
Section IV: Profile of PO Emerging Players 99
 Direct Sourcing Solutions (DSSI, LLC) 100
 HCL 105
 HCMWorks 110
 Optimum Procurement 115
Appendix 120
 PO definition 121
 PEAK Matrix framework 122
 Glossary of terms 123
 PO Research Agenda 125
 Additional research references 126
Topic Page no.

6. Copyright © 2013, Everest Global, Inc.
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Key PO-related developments (2011-2012)
 XX
 XX
ABC (page 1 of 5)
PO service capabilities
Key PO leaders
 XX
 XX
PO service suite
 XX
 XX
Spend managed for external clients
 XX
 XX
Category expertise
 XX
 XX
Sourcing Procure-to-Pay (P2P)
>500 FTEs 100-500 FTEs <100 FTEs
Scale of operations
Number of PO FTEs over time
2010 2011 2012
Source: Everest Group (2013)

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ABC (page 2 of 5)
PO client portfolio
Major PO clients
Time of signing Client logo Contract details
December 2012 Client Logo x-year contract with XYZ
March 2012 Client Logo x-year contract with XYZ
May 2011 Client Logo x-year contract with XYZ
Note: Based on contractual information as of 2012
Source: Everest Group (2013)
PO revenue industry mix (2012) PO revenue buyer size mix (2012)PO revenue geography mix (2012)
North
America
Asia
Pacific
MEA
SMBUK
Recently announced PO engagements
Client Logo 1 Client Logo 2 Client Logo 3 Client Logo 4
Europe
Financial
services
Energy
& utilities
Hi-tech & telecom
Manufacturing
Others
CPG &
retail
Large
buyers
Mid-market

8. Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
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ABC (page 3 of 5)
PO delivery locations
Manchester
London
Amsterdam
Source: Everest Group (2013)
Mumbai
Bangalore Chennai
Pune
Michigan Budapest
Shanghai
Ahmedabad
Sao Paulo
San Francisco Cincinnati
Melbourne
Montevideo
Rio de Janeiro

9. Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
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ABC (page 4 of 5)
PO technology solutions
XX XX XX
Solution
description
 XX  XX  XX
Process scope
 XX  XX  XX
Technology
leveraged
 XX  XX  XX
Delivery model
& pricing
 XX  XX  XX

10. Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
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ABC (page 5 of 5)
Everest Group assessment
1 Based on contractual and operational information as of 2012
Source: Everest Group (2013)
2010 2011 2012
Delivery capability assessment1
Assessment
dimension Rating Remarks
Scale XX
Scope XX
Technology
capability
XX
Delivery
footprint
XX
Buyer
satisfaction
XX
OverallMarket success assessment
Global multi-process PO market share over time1
Percentage share by ACV
Number of
contracts
ACV TCV
Global multi-process PO market share1
Percentage
MS
Overall remarks
 ABC is a Leader in the PO PEAK Matrix
 However, ABC’s market success is more focused around Europe and
CPG/manufacturing industry
 XX
ABC is a Leader in the Everest Group PEAK Matrix for PO HighMedium-highLow Medium
Major Contenders
Emerging Players
Leaders
Marketsuccess
PO delivery capability
(Scale, scope, technology, delivery footprint, and buyer satisfaction)
25thpercentile
High
Low
25th percentile
75th percentile
Low High
75thpercentile
ABC

11. Copyright © 2013, Everest Global, Inc.
EGR-2013-1-PD-0990
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PO research calendar
Topic Release date
Published Current
October 2013PO – Service Provider Landscape with PEAK Matrix™ Assessment 2013
December-2013PO – Service Provider Profile Compendium 2013
Q4-2013Growth of Horizontal BPO in Latin America
November-2013Analytics Business Process Services (BPS) – Deciphering the Analytics Code
Q1-2014Tail-end Spend Management
June 2013PO – Annual Report 2013: Expertise and Technology Driving Growth
June 2013Webinar Deck: Next Generation of BPO Relationships
October 2013Managed Service Provider (MSP) – Mastering the Winds of Change
Source-to-Contract (S2C) Outsourcing – Significant Value Potential but Difficult to Implement October 2013
October 2013Role of Social Media, Mobility, Analytics, and Cloud (SMAC) in Procurement Outsourcing (PO)
Q1-2014The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend

12. Copyright © 2013, Everest Global, Inc.
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Additional PO research recommendations
The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either
provide additional details on the topic or complementary content that may be of interest
1. Procurement Outsourcing (PO) – Annual Report 2013: Expertise and Technology Driving Growth (EGR-2013-1-R-0889); 2013. This report
provides an overview of the overall PO market in 2012, including its size & growth, adoption trends, contract characteristics, value proposition, service
provider landscape, and market outlook for 2013
2. Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix Assessment 2013 (EGR-2013-3-R-0966); 2013. This report
provides a comprehensive analysis of the PO service provider landscape along multiple dimensions and assesses service providers to position them on
the Everest Group PEAK Matrix. Each of the 21 RPO service providers analyzed are segmented into Leaders, Major Contenders, Emerging Players, and
Star Performers
3. Procure-to-Pay (P2P) Outsourcing: Unlocking Value from End-to-End Process Outsourcing (EGR-2013-1-R-0819); 2013. This report analyzes the
key trends in P2P outsourcing within the FAO and PO market. It provides an understanding of the business value, adoption trends, solution
characteristics, and service provider capability in P2P outsourcing
4. Role of Procurement Outsourcing (PO) in Managing Direct Spend – Not so Indirect Any More (EGR-2012-1-R-0684); 2012. The study analyzes
the role of PO in managing direct spend categories, focusing on key differences between direct and indirect spend, market size, adoption trends, service
provider investments related to direct spend outsourcing, models for leveraging PO to optimize direct spend, drivers, challenges, and best practices
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For more information on this and other researches published by Everest Group, please
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