The Critical Role of Workload Automation in Achieving Successful Digital Transformation

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The Critical Role of
Workload Automation in
Achieving Successful
Digital Transformation
Dan Twing
President and COO
Enterprise Management Associates (EMA)
© 2023 Enterprise Management Associates, Inc.

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© 2023 Enterprise Management Associates, Inc.

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Featured Speaker
Dan is responsible for developing and executing
strategic market research, delivering value to IT
organizations through consulting engagements, and
directing product developments and marketing efforts.
Dan joined EMA in 2005 and has over 25 years of
experience in information systems, software
development, and technology outsourcing. Dan
focuses on all aspects of intelligent and automated
management of IT.
© 2023 Enterprise Management Associates, Inc. 3
Dan Twing
President and COO
EMA

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Sponsors

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Harnessing a Whirlwind of Change
➢ Technological Advancements
➢ Changing Consumer Expectations
➢ Remote Work
➢ Digital Transformation
The rapid pace of technological change, coupled with
shifting consumer and business needs, is driving a
significant transformation in the IT industry.

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0% 5% 10% 15% 20% 25% 30%
Other (Please specify)
Infrastructure Engineer
Cloud Architect
Compliance/Audit/Risk
Business User
Application Owner (e.g., ERP)
Data Architect
Business Line Leader
Business Operations
IT Cloud Platforms
IT Development
Business Executive
IT Operations
IT Service Management (ITSM)
IT Security
IT Executive
Which of the following best describes your
function in the organization?
0% 10% 20% 30% 40% 50% 60%
Individual Contributor
Team Leader
CxO
Vice President
Manager or Director
Which of the following best describes
your role in the organization?
Sample Size = 406
Demographics

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Demographics
0% 5% 10% 15% 20% 25% 30% 35%
United States
United Kingdom
France
Germany
Singapore
Malaysia
Thailand
Vietnam
India
In which country are you located?
North
America
30%
Europe
30%
Asia
40%
Region
Sample Size = 406

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Demographics
0% 10% 20% 30% 40% 50%
$1 Million to under $5 Million
$5 Million to under $20 Million
$20 Million to under $100
Million
$100 Million to under $1 Billion
$1 Billion or more
Don’t know
What is your organization's annual sales
revenue?
0% 10% 20% 30% 40%
500-999
1,000-2,499
2,500-4,999
5,000-9,999
10,000-19,999
20,000 or more
How many employees are in your
company worldwide?
Sample Size = 406

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Demographics
0% 2% 4% 6% 8% 10% 12%
Aerospace/Defense
Hospitality/Entertainment/Recreation/Travel
Legal
Utilities/Energy
Consulting–Computer- or Networking-Related
Education
Professional Services–All Other
Transportation/Airlines/Trucking/Rail
Government
Telecommunications
High Technology–Reseller/VAR/Systems Integrator
Manufacturing–Computer Hardware or Networking-…
Healthcare/Medical/Pharmaceutical
Professional Services–Computer or Networking
Finance/Banking/Insurance
High Technology–Software
High Technology–Application/ISP/MSP
Manufacturing–All Other
Retail/Wholesale/Distribution
Which of the following best describes your company’s primary
industry?
Sample Size = 406

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Sample Size = 406
Stage of Digitalization
4%
5%
12%
16%
9%
12%
16%
13%
11%
3%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Beginning to plan
for Gen 2 of
digital
transformation
Digital
transformation is
fully
implemented
All planned
digital
transformation
projects are
implemented,
evaluating next
steps
Multiple digital
transformation
projects are
rolled out while
others are still in
progress
First digital
transformation
project is
complete, with
development
and/or planning
for more
One or more
digital
transformation
projects
underway
Very early in
building digital
transformation
while expanding
plans
Planning for
digital
transformation in
the next 12
months
Modernizing
applications in
anticipation of
digital
transformation
No activities or
plans for digital
transformation
Select the statement that best describes the state of digital transformation in your organization
None Early Underway Mature Digitalization v2.0

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Grouping responses into five stages of digitalization
Digitalization has been discussed for several years, but 77% are just beginning
Sample Size = 406
3%
40%
37%
17%
4%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
None Early Underway Mature Digitalization
v2.0

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Those with the most mature digitalization are more likely to test the limits of their
WLA solution
Sample Size = 406
0%
10%
20%
30%
40%
50%
60%
70%
80%
None Early Mature Digitalization v2.0
vs
Digital transformation is requiring more from our scheduling/workload automation solution
Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree

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WLA Supports Digitalization Efforts
Sample Size = 297
15%
27%
27%
28%
33%
39%
45%
50%
51%
0% 10% 20% 30% 40% 50% 60%
WLA orchestration allows new applications and digital transformation
with less developer time
WLA is key for end-to-end orchestration of one or more digital
transformation capabilities
WLA is used in the traditional role of time and event trigger scheduling
WLA automates release management
WLA connects and orchestrates disparate digital transformation
capabilities
WLA file transfer capabilities are highly leveraged
WLA is used for on-premises infrastructure configuration
WLA is used for cloud infrastructure configuration
WLA supports DevOps processes, increasing development speed
Which statement(s) best describe(s) the role of WLA solutions in your digital transformation journey?

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WLA and Cloud: A Complex Relationship
➢ WLA Supports Cloud Infrastructure
➢ WLA Supports Cloud-based Applications
➢ WLA Supports Legacy Workloads in the Cloud
➢ WLA Hosted in the Cloud
➢ SaaS WLA

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Cloud Infrastructure:
Enterprises use a variety of cloud services
Sample Size = 406
0% 10% 20% 30% 40% 50% 60% 70% 80%
Cloud Storage (AWS S3, Azure Blob Storage, Dropbox, etc.)
Office Productivity (MS Office 365, Google Sheets/Docs, etc.)
CRM/Support (Salesforce, ServiceNOW, BMC Remedy, etc.)
Cloud ERP (enterprise resource planning software over the internet)
Compute (AWS Lambda, Azure Logic Apps, etc.)
Communications (Slack, Telegram, Teams, etc.)
Data (Hadoop, Apache Spark, Databricks, Splunk, etc.)
None of the above
Which of the following cloud services does your organization currently have
implemented?
2023 2020
Not asked in 2020

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Cloud Infrastructure:
Organizations rely heavily on WLA to support cloud services
Sample Size = 406
0%
10%
20%
30%
40%
50%
60%
70%
Cloud Storage (AWS
S3, Azure Blob
Storage, Dropbox,
etc.)
Data (Hadoop,
Apache Spark,
Databricks, Splunk,
etc.)
Cloud ERP
(enterprise
resource planning
software over the
internet)
CRM/Support
(Salesforce,
ServiceNOW, BMC
Remedy, etc.)
Compute (AWS
Lambda, Azure
Logic Apps, etc.)
Office Productivity
(MS Office 365,
Google
Sheets/Docs, etc.)
Communications
(Slack, Telegram,
Teams, etc.)
Which of the cloud services implemented by your organization does WLA support?
Extensive Support Moderate Support Minimal Support Not Supported

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Cloud Infrastructure/Cloud-based Applications:
WLA is involved in many new use cases to support cloud infrastructure
Sample Size = 406
68%
72%
73%
73%
73%
75%
78%
62% 64% 66% 68% 70% 72% 74% 76% 78% 80%
Containers/Microservices
Multi-Cloud Data Transfer
Multi-Cloud Orchestration
Orchestration and observability
Simplify Cloud Migrations
Hybrid Cloud Data Transfer
Cloud Infrastructure Automation
How important are each of the following WLA cloud use cases to
your cloud operations?
Extremely/Very Important

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Legacy Production Workloads in the Cloud
Sample Size = 406
0% 10% 20% 30% 40% 50% 60% 70%
OPEX savings
CAPEX savings
Resource elasticity
Provisioning speed
Resilience/reliability
Dynamic scalability
What are the main business reasons for using private and
public cloud resources to run scheduled jobs?
2023 2020
0% 10% 20% 30% 40% 50% 60% 70%
Low-priority jobs
Ad hoc cloud bursting
Ad hoc creation of dev/test environments
Permanent production jobs
Additional capacity for peak times
How is your organization using private or public cloud
resources to run workload automation jobs/processes?
2023 2020
Scalability, reliability, and provisioning speed are
the top reasons to run production jobs in the cloud

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72% of enterprises run production workloads in the public cloud
Private cloud as the sole cloud type is declining as more add public cloud
Sample Size = 406
4%
16%
33%
47%
4%
18%
24%
54%
0% 10% 20% 30% 40% 50% 60%
No
Public
Private
Both public and private
Is your organization currently taking advantage of any
private or public cloud resources to run scheduled jobs?
2023 2020
4%
5%
5%
6%
8%
9%
23%
37%
43%
45%
50%
0% 10% 20% 30% 40% 50% 60% 70%
CenturyLink (Savvis)
Rackspace
Virtustream
OVH
Verizon Cloud (Terramark)
vCloud Air powered by OVH
Oracle Cloud
Google Cloud Platform
Amazon Web Services
IBM Cloud
Microsoft Azure
Which public cloud providers are you using?
2023 2020

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Public cloud scheduling apps are rising in popularity
Azure Logic Apps (48%) and AWS Batch (38%) are seeing significant use
Sample Size = 406
48%
38%
11%
9%
9%
7%
0% 10% 20% 30% 40% 50% 60%
Azure Logic Apps
AWS Batch
Airflow from cloud vendor
Apache Airflow
Apache Ozie for Hadoop
Azkaban (for Hadoop)
Please indicate which of the following cloud scheduling solutions your
organization is using, has used, or is evaluating.
In use Previously used Evaluating

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Hosting WLA in the Cloud:
Legacy On-premises WLA Hosting is Declining as Cloud Hosting Rises
Sample Size = 406
18%
30%
40%
49%
56%
23%
38%
43%
44%
59%
0% 10% 20% 30% 40% 50% 60% 70%
SaaS application
Public cloud IaaS
Public cloud PaaS
On-premises
Private cloud
Where do you host your workload automation
solution?
2023 2020
0% 10% 20% 30% 40% 50% 60%
Very Likely
Somewhat Likely
Somewhat Unlikely
Very Unlikely
Do you expect your organization to
consider SaaS WLA sometime in the next
two years?
Sample Size = 314
92% of those without SaaS WLA are very/somewhat likely to
consider SaaS in the next two years

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WLA as SaaS
Those with more mature digitalization are more likely to be considering SaaS WLA
Sample Size = 314
0%
10%
20%
30%
40%
50%
60%
70%
80%
Digitalization
Vs
Likelihood of SaaS WLA In Next 2 Years
Very Unlikely Somewhat Unlikely Somewhat Likely Very Likely

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Changing Attitudes Towards WLA
➢ Approach to WLA: Standardize vs
Point Solutions
➢ Organization/User Changes
➢ WLA and Developers
➢ WLA as Automation Orchestrator

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Many organizations have added a new WLA software to address modern needs
23% are adding a new WLA for specific needs, but leaving legacy tools in place
Sample Size = 406
16%
45%
23%
16%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
We are changing to a different WLA software
We are standardizing on one of the WLA software
products we are already using
We are adding new WLA for specific use cases
while leaving older WLA tools in place
No changes are planned
Are you shifting your approach to WLA software?

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Asia has the most organizations that expect to change or add new WLA
Asia started later than North America and Europe in upgrading WLA software
17%
32%
29%
40%
17%
31%
27%
42%
66%
38%
44%
18%
0%
10%
20%
30%
40%
50%
60%
70%
Changing WLA Standardizing on Existing
WLA
Adding WLA for Use Cases No Changes
WLA Software Approach
By
Region
North America Europe Asia
Sample Size = 406

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Number of WLA Products Being Used
Those using more than one WLA product: 2019 - 43.9% 2020 – 50% 2023 – 51.2%
2023
48.8%
2020
50.0%
2019
56.1%
28.8%
26.2%
24.3%
13.1%
16.0%
11.6%
9.4%
7.8%
8.0%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
2023
2020
2019
Number of WLA Products in Use
2019-2023
1
2
3
4+
The number of organizations using more than one WLA product is increasing as some add a new
product and are transitioning from the old, while others are adding new WLA for specific use cases.

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Sample Size = 144
30%
30%
31%
33%
40%
42%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Improve root cause analysis
Scalability concerns
Advanced needs of digital
transformation
Advanced needs of application
modernization
Improve resource utilization
Cloud-based jobs
What is driving the need to add or change to another
workload automation software? (Top 6)
Sample Size = 215
35%
38%
39%
46%
48%
53%
0% 10% 20% 30% 40% 50% 60%
Advanced needs of application
modernization
ERP implementation or change
Advanced needs of digital
transformation
Complexity to manage
We had a better tool available
Cost
Why did you discontinue use of the following
scheduler(s)? (Top 6)
Cloud, resource utilization, and application
modernization top the reasons to change WLA
Cost, features, and management complexity
top the reasons to discontinue WLA
Drivers to Add or Change WLA

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42% have a central team managing WLA and supporting a broader group of users
The central team is growing in popularity, while 26% centralize all scheduling functions
Sample Size = 406
26%
42%
18%
7%
3%
4%
26%
33%
10%
7%
11%
12%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
A central team handles all aspects of the job
scheduling/workload automation tasks.
A central team is responsible for the WLA install,
oversight, and naming standards; others have logins to
manage their specific application/job parameters.
Different teams use the same WLA install to manage
their siloed applications with no central oversight.
Teams use their preferred WLA tooling without
centralized control or oversight.
Teams use the native scheduling/automation
capabilities of their platform/application rather than a
WLA tool.
ERP applications, like SAP or other major application
categories, each have their own separate WLA install.
How is the workload automation function managed in your IT
operations?
2023 2020
Centralized
26%
Central Control
42%
Decentralized
32%
WLA Organization

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Almost half of organizations view WLA as a tool primarily for IT operations, but 24%
see the benefit of WLA to developers
Sample Size = 406
17%
31%
28%
12% 13%
0%
5%
10%
15%
20%
25%
30%
35%
WLA is the
domain of
operations
WLA is mostly the
domain of
operations
WLA is a
necessary tool for
operations and
developers
WLA is important
for operations
and developers
WLA makes
operations and
developers more
productive and
effective
How do you think developers in your organization feel
about WLA software?
Mostly Ops
48%
Ops/Dev
Neutral
28%
Dev Positive
24%
Developers and WLA

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WLA and Developers:
Organizations with developers positive toward WLA are further along with digitalization
Sample Size = 406
0%
10%
20%
30%
40%
50%
60%
70%
80%
Digitalization Stage
vs
Developer Attitudes Toward WLA
Mostly Ops Ops/Dev Neutral Dev Positive

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WLA as Automation Orchestrator
Sample Size = 406
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Digitalization
vs
Workload automation tools should be expanded to orchestrate automation tools across the enterprise.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Those farther along the digitalization journey are more likely to agree to WLA as
orchestrator of automation tools across the enterprise

The Critical Role of Workload Automation in Achieving Successful Digital Transformation

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