VarSeq 2.6.0: Advancing Pharmacogenomics and Genomic Analysis
Soft skills in the healthcare sector tripura medical college india by dr manishankar chakraborty
1. D R . M A N I S H A N K A R C H A K R A B O R T Y ,
P H D ; M B A
I N T E R N A T I O N A L M A N A G E M E N T T R A I N E R ,
C O N S U L T A N T , F R E E L A N C I N G J O U R N A L I S T
A N D S O C I A L M E D I A S P E C I A L I S T
“Soft Skills in the Healthcare
Sector”@ Tripura Medical College,
Hapania, Tripura, India
2. Contents and Agenda
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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Appetizer
Rationale and Background
Product Vs. Service
What is Soft Skill
Breaking the Myth
Cases for brainstorming
Few important Soft Skills in the Healthcare sector
Debate-Soft skills can be learnt or acquired
Essentials for acquiring soft skills
Profile
4. Rationale and Background
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Customer is the undisputed “king”.
Competition is “cut-throat”.
Legal regulations are “stringent”.
Stakeholders are “aware” about their rights more than
their duties!
Other than electronic and print media, social media
makes happening-good or bad, “viral” in no time.
5. Product Vs. Service
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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Services are an absolute essential in everything,
including product
Intangibility
Perishability
Lack of Physical Evidence as a takeaway in most cases
Human element forming the crux, machines only as
enabler
6. What is Soft Skill?
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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Skills can be HARD and SOFT.
E.g. A doctor/paramedical staff has skills related to
his specialization, viz. medicine, surgery, community
medicine, forensic medicine etc.
E.g. A doctor/paramedical staff also need to have
skills pertaining to etiquette, empathy, perseverance
to name a few.
7. Breaking the Myth
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Which is more important hard skill or soft skill?
Which is easy to imbibe in ones personality-hard or
soft skills?
A perfectionist in hard skill can compensate due to
the absence of soft skills. True or False.
8. Cases for brainstorming
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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(1)Doctor/Nurse is unresponsive to the queries of
patients dependents.
(2)Administrative staff of a hospital is adopting
“management by confusion” approach.
(3)Doctors are extremely difficult to approach
compelling someone to comment, “God is easier to
access than a Doctor”.
9. Few important Soft Skills in the Healthcare
sector
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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Empathy
Communication-Verbal, Non-verbal, Written, Virtual
Behavior
Mannerisms
Attitude
Teamwork
Relationship Management
Techno-savvy
Time management
Staying updated
Expectations management
Foresightedness /Pro-activeness
Ability to manage contingencies
10. Debate-Soft skills can be learnt or acquired?
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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Yes?
No?
Reasons ?
11. Essentials for acquiring soft skills
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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Attitude to learn, unlearn and relearn
Flexibility in approach
Working for self rather than institution
Learning for life
Ability to develop peer observation and peer
learning
Networking skills and personal benchmarking
Healthy competitive spirit
Imbibing personal best practices into professional
realm
12. Profile of the Resource Person
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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PhD-General Management; MBA-Marketing and Human Resource
Management
15 years of experience in Industry, Academia, Training and Consulting in
Sultanate of Oman, United Arab Emirates, Jordan, India
Over 1000 articles in Indian Express, Times of India, Tripura Observer,
Tripura Times, Hitavada, Happening Nagpur, Times of Oman, Gulf News,
to name a few.
Community service through Knowledge Oman and Tripura Foundation.
Over 20 research papers in leading International Journals.
Manages various social media platforms for Knowledge Sharing, Teaching
and Learning.
Blogs www.manishankarscribbles.wordpress.com
www.manishankarthetrainer.blogspot.com Micro-blog
www.twitter.com/manitwitts , Facebook page
www.facebook.com/DrManisPage and many more.
13. Finally……
8/20/2015Dr. Manishankar Chakraborty, PhD;MBA
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A softer man always wins the heart of everyone,
which a man with an hard approach cannot.
Thank-you for your patient hearing.
Contact details-
emailmanishankar@gmail.com +919422167579