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Verena Stoker | Finch
PAID SEARCH ALS ERSTER TOUCHPOINT
DER CUSTOMER JOURNEY
@verenastoker
#DMKwomen @Verena Stoker@finch_ppc
#DMKwomen @Verena Stoker@finch_ppc
ÜBER FINCH
● Gegründet 2009 in Salt Lake City
● Performance Agentur, Fokus auf Paid Search
● Mehr als 400 Kunden weltweit
● Einsatz von eigener, programmatischer Technologie
WIR SIND AUSGEZEICHNET – VON GOOGLE
“Best Shopping Performance 2016” in EMEA
“Best Search Innovation 2017” in Nordamerika
PAID SEARCH ALS ERSTER TOUCHPOINT DER
CUSTOMER JOURNEY - WAS ERWARTET EUCH?
#DMKwomen @Verena Stoker@finch_ppc
#DMKwomen @Verena Stoker@finch_ppc
3,9 MRD
INTERNET-
NUTZER WELTWEIT
1,8 MRD
WEBSITES
WELTWEIT
67.000
SUCHANFRAGEN IN
EINER SEKUNDE
http://www.internetlivestats.com/ 24.4.2018, 8.26 Uhr
6
Mobile Suchanfragen für
“Küchenmontage” haben
sich im letzten Jahr mehr als
verdreifacht.
Mobile Suchanfragen für "_ für
mich" sind um mehr als 60%
angestiegen in den letzten
zwei Jahren.
Reise-Anfragen für “heute”
und “heute abend” ist in 2
Jahren um 150%
angestiegen.
NEUGIERIG
01
HIER & JETZT
02
FORDERND
03
SEID
DA.
01
BIETET
EINEN
MEHRWERT.
02
SEID
SCHNELL.
03
Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem
Proprietary + Confidential
The perfect search engine should understand
exactly what you mean and give you back
exactly what you need.
“
”Larry Page
Source: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis non erat sem
Proprietary + Confidential
Wie können wir dem
Nutzer das zurückgeben,
was er sucht?
#DMKwomen
Das ist ALEX.
Er ist 33 Jahre alt.
ALEX lebt in München.
ALEX
MÜNCHEN
32 JAHRE
@Verena Stoker@finch_ppc
#DMKwomen
Das ist ALEX.
Er ist 33 Jahre alt.
ALEX lebt in München.
ALEX
MÜNCHEN
32 JAHRE
MÖCHTE SICH EIN AUTO KAUFEN
@Verena Stoker@finch_ppc
SUCHE NACH
Auf Anzeige
geklickt
WEBSITE
Autohersteller
FORMULAR FÜR
PROBEFAHRT
Audi Probefahrt
CUSTOMER JOURNEY
WAS SUCHT ALEX?
16
Audi München
17
Searches per day
Google has
5 BILLION
Audi A3 testen
18
Probefahrt Audi
WIE SUCHT ALEX?
AM HANDY AM DESKTOP AM TABLET
WER IST ALEX?
22 22
22
A B C
23 23
23
Neuer Besucher
Wiederkehrender Besucher
Letzter Besuch vor 7 Tagen
Bestehender Lead
WO SCHICKEN WIR IHN HIN?
#DMKwomen
Zielseite
Findet er die Infos, die er sucht?
Website / Produktseite? Unterseite zur Terminvereinbarung?
@Verena Stoker@finch_ppc
WAS SUCHT ALEX?
WIE SUCHT ALEX?
WER IST ALEX?
WO SCHICKEN WIR IHN HIN?
AUTOMATISIERUNG &
INDIVIDUALISIERUNG
#DMKwomen @Verena Stoker@finch_ppc
AUTOMATISIERUNG
01
#DMKwomen
KEYWORDS MATCHTYPES GERÄT ZIELGRUPPEN
MULTIPLIKATOREN
INSTANZEN / KW
1.000 4
4.000 12.000
3 5
60.000
EXPONENTIELLE KOMPLEXITÄT
@Verena Stoker@finch_ppc
Was sucht er?
#DMKwomen
EXACT PHRASE BROAD+ BROAD
ANZEIGENGRUPPE 1 ANZEIGENGRUPPE 2 ANZEIGENGRUPPE 3 ANZEIGENGRUPPE 4
MAXIMALE GRANULARITÄT:
SINGLE KEYWORD ADGROUPS
@Verena Stoker@finch_ppc
[Audi Probefahrt] “Audi Probefahrt” +Audi +Probefahrt Audi Probefahrt
Conv %
Rev History
Bid Modifiers
Mobile
Re-marketing
0.25%
$75.00
+50%
+200%
N
ew
V
isitor
H
om
e
P
age
P
roduct
P
ages
A
bandoned
C
artR
epeat
C
lients
M
A
X
C
P
C
1,88 €
Conv %
Rev History
Bid Modifiers
Mobile
Re-marketing
2.00%
$800.00
+120%
+170% N
ew
V
isitor
H
om
e
P
age
P
roduct
P
ages
A
bandoned
C
artR
epeat
C
lients
M
A
X
C
P
C
3,26 €
Conv %
Rev History
Bid Modifiers
Mobile
Re-marketing
1.00%
$200.00
+270%
+50%
N
ew
V
isitor
H
om
e
P
age
P
roduct
P
ages
A
bandoned
C
artR
epeat
C
lients
M
A
X
C
P
C
0,27 €
SEARCHKAMPAGNE
ADGROUPADGROUPADGROUP
EXACT
BROAD+
Conv %
Rev History
Bid Modifiers
Devices
Audiences
3.00%
$500.00
+140%
+300%
N
ew
V
isitor
H
om
e
P
age
P
roduct
P
ages
A
bandoned
C
artR
epeat
C
lients
“PHRASE”BROAD+BROAD
ADGROUPADGROUPADGROUPADGROUP
M
A
X
C
P
C
6,30 €
GRANULARE KAMPAGNENSTRUKTUR
Wie sucht
er?
Wer ist er?
@speaker#DMKwomen @company
DYNAMIC SEARCH TERM INSERTION
Audi Probefahrt
Audi A3
Audi Probefahrt
Audi A8
Audi testen
Audi Cabrio
Probefahrt München
{KeyWord} liste
Audi Probefahrt in München
Jetzt registrieren & Traumauto testen.
Verschiedene Modelle.
audihaendlermuc.de/probefahrt
Audi A3 Probefahrt
#DMKwomen
EXACT-MATCH-STRATEGIE HÖHERES
GEBOT
HÖHERE
POSITION
BESSERE
KLICKRATE
BESSERER
QUALITÄTSFAKTO
R
BESSERER
ANZEIGENRANG
HÖHERE
CON-
VERSION
RATE
Google Wheel of
Goodness
Exact Match
@Verena Stoker@finch_ppc
EINFLUSSFAKTOREN AUF DEN
QUALITÄTSFAKTOR
CTR
Klickrate
(CTR)
Nutzererfahrung mit
Zielseite
Anzeigenrelevanz
INDIVIDUALISIERUNG
02
DEDIZIERTE LANDING PAGES FÜR
INDIVIDUELLE ERLEBNISSE
WAS IST EINE “DEDIZIERTE LANDING PAGE”?
40
Zielseite
DEDIZIERTE LANDINGPAGES SIND
EIGENSTÄNDIGE SEITEN, DIE SPEZIELL
FÜR EINE MARKETINGKAMPAGNE
GESTALTET WERDEN.
AKTUELLE DRIVENOW
MARKETINGKAMPAGNE
DriveNow wirbt via Twitter mit Spar- und Prepaid-Paketen.
#DMKwomen @Verena Stoker@finch_ppc
#DMKwomen @Verena Stoker@finch_ppc
ZU VIEL
ABLENKUNG
#DMKwomen @Verena Stoker@finch_ppc
CALL TO
ACTION
(CTA)
44
CALLS TO ACTION: 38
CONVERSION-ZIEL: 1
AUFMERKSAMKEITSRATE: 38:1
#DMKwomen @Verena Stoker@finch_ppc
Wo schicken
wir ihn hin?
USP/HEROSHOT
HEADLINE
PROPOSAL-BENEFIT
SOCIAL PROOF
CTA
46
AUFMERKSAMKEITSRATE: 1:1
If your ad copy doesn't match the message on
your landing page, you're disrespecting the click.
“
Oli Gardner, Unbounce
#DMKwomen @Verena Stoker@finch_ppc
WAS WÄRE, WENN LANDING
PAGE TEXTE SICH AN DIE
SUCHANFRAGEN DEINER
BESUCHER ANPASSEN
WÜRDEN?
DYNAMIC TEXT REPLACEMENT FÜR PERFEKTES
MESSAGE-MATCH
#DMKwomen @Verena Stoker@finch_ppc
SUCHE NACH
Auf Anzeige
geklickt
WEBSITE
Autohersteller
PROBEFAHRT
Audi Probefahrt |
DIE IDEALE CUSTOMER JOURNEY
EFFIZIENTES BIDDING...
#DMKwomen @Verena Stoker@finch_ppc
CPC auf Basis der KW-Daten: 0,69 €
Bid-Modifier:
● Device = Desktop +100%
● User Profile = Wiederkehrender Besucher +67%
Angepasster CPC = 2,30 €
Audi A3 Probefahrt
...MESSAGE MATCH!
#DMKwomen @Verena Stoker@finch_ppc
#DMKwomen @Verena Stoker@finch_ppc
Verena Stoker
verena@finch.com
@verenastoker
089 / 21541444

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DMKwomen 2018 Search als erster Touchpoint der Customer Journey