As increasingly more retailers consider expanding health and wellness offerings to meet growing consumer demand, 32 percent of respondents to a recent Deloitte poll say coordination across organizations poses the biggest hurdle to collaboration between retailers, payers, and providers. More than 1,360 professionals responded to poll questions during a Feb. 16, 2016 webcast, titled “Retail health and wellness: How two converging industries are impacting care and outcomes.” http://www2.deloitte.com/us/en/pages/dbriefs-webcasts/events/february/2016/dbriefs-retail-health-and-wellness-how-two-converging-industries-are-impacting-care-and-outcomes.html

1. 1
Retail health and wellness--Two industries converge:
Deloitte poll
Copyright © 2016 Deloitte Development LLC. All rights reserved.
Retail health and wellness:
Two industries converge
Deloitte poll
Results from February 16, 2016

2. 2
Retail health and wellness--Two industries converge:
Deloitte poll
Copyright © 2016 Deloitte Development LLC. All rights reserved.
More than 1,360 professionals responded to poll questions during a February 16,
2016 webcast, titled “Retail health and wellness: How two converging industries
are impacting care and outcomes.” Poll respondents work in sectors including
health care provider (12.6 percent) and retailers or distributors (4.8 percent).
Methodology

3. 3
Retail health and wellness--Two industries converge:
Deloitte poll
Copyright © 2016 Deloitte Development LLC. All rights reserved.
Votes received: 1,383
Have you ever used a retail health clinic or a walk-in
clinic located in a store or pharmacy to treat an
uncomplicated minor illness or for a preventative
service like a flu shot?
None of the above 12.7%
Yes, for a minor illness
19.9%
33.9%
25.2%
8.2%
Yes, for a preventative service
No, but I would depending on
circumstances
No, and I wouldn’t, I prefer to
receive care in a traditional setting

4. 4
Retail health and wellness--Two industries converge:
Deloitte poll
Copyright © 2016 Deloitte Development LLC. All rights reserved.
Votes received: 1,569
In your opinion, what is the greatest potential benefit
for retailers moving into the health care and wellness
space?
An increase in
foot traffic
The expanded
provision of health
services (chronic
disease management,
infusion therapy, etc.)
Addressing
underserved
populations
34.2%
27.1%
20.3%
Employee health
18.4%
+
+ +
+

5. 5
Retail health and wellness--Two industries converge:
Deloitte poll
Copyright © 2016 Deloitte Development LLC. All rights reserved.
Votes received: 1,582
In your opinion, what is the biggest hurdle to
collaboration between retailer, payers, and
providers?
None of the above 14.4%
8.3%
17.5%
27.7%
32.0%
Different financial incentives
Coordinating across organizations
Lack of trust/ historical silos
Technological barriers

6. 6
Retail health and wellness--Two industries converge:
Deloitte poll
Copyright © 2016 Deloitte Development LLC. All rights reserved.
Votes received: 1,360
What do you think the biggest downside of retailers
getting more involved in health and wellness could
be?
46.1%
25.1%
15.7%
13.2%
Potential for greater liability
Cybersecurity risks
Lack of sustainable patient
volumes
Inadequate reimbursement

7. The polling summary report reflects the aggregation of survey respondents’ responses and are not intended to reflect facts or opinions of any other entities. All survey data and
statistics presented pertain only to the participating organizations and their responses to the Deloitte poll. The statements in this report reflect the aggregation of survey
respondents’ responses and are not intended to reflect facts or opinions of any other entities. All survey data, charts and statistics referenced and presented, as well as the
representations made and opinions expressed, unless specifically described otherwise, pertain only to the participating organizations and their responses to the Deloitte survey. The
information obtained during the survey was taken “as is” and was not validated or confirmed by Deloitte.
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Copyright © 2016 Deloitte Development LLC. All rights reserved.
Shelley Pfaendler
Deloitte Public Relations
spfaendler@deloitte.com
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