How can government agencies better use data to improve their resource decisions? It all starts with making their mission measurable—and asking the right questions to connect operational data with mission outcomes. https://dupress.deloitte.com/dup-us-en/industry/public-sector/data-driven-decision-making-in-government.html

1. Myths about Moneyball
for Government

2. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 2
Legislative and executive efforts for data-driven government
have been going on for decades

3. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 3
But data-driven decision-making in government has likely been
held back by some Myths
Your Data must
be perfect
before you start
to analyze it
Without “big
data” you can’t
do analytics
Data Analytics Myth 1
Data Analytics Myth 2

4. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 4
We’ve reached a tipping point
Emerging discipline of:
MISSION ANALYTICS
0
5,000
10,000
15,000
20,000
25,000
30,000
1970-71
1975-76
1980-81
1985-86
1990-91
1995-96
2000-01
2003-04
2004-05
2005-06
2006-07
2007-08
2008-09
2009-10
2010-11
2011-12
2012-13
2013-14
#ofDegrees
Computer and Information Sciences
Mathematics and Statistics
Data Science’s related master’s degree granted
Emerging discipline of
MISSION ANALYTICS
New Tools
New Skills
New Data

5. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 5
What is Mission Analytics?
Mission Analytics means using contemporary data science
approaches to shed light on three key questions
WHAT?
What is the organization’s
current performance?
SO WHAT?
How does current
performance match mission
goals?
WHAT IF?
If resources were
allocated differently, what
would the effect on
mission performance be?
1 2 3
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 5

6. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 6
Mission analytics improves government resource allocation in 3
ways
PEOPLE
Human capital is a critical
resource.
Analytics can help agencies
better decide how to
deploy available people.
PHYSICAL ASSETS
Modern analytic tools help
organizations make objective
decisions, such as:
which technology systems
to buy and where to place
field offices.
MONEY
New analytic techniques
can provide a solid,
evidence-based framework
for where to spend
precious grant and
assistance funds.
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 6

7. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 7
Mission analytics provides a framework to get from here to there
Many government agencies
want to use data to improve
decision making, but may
lack a clear roadmap for
doing so
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 7

8. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 8
Convert data
into insight
Create a
mission-data
ecosystem
Define the
mission in
ways that
make it
quantifiable
Translate
insights to
operational
changes
1. Make your mission
measurable 3. Build an analytics layer
2. Collect mission-oriented
data
4. Translate insights into
organizational actions
Introducing the mission analytics roadmap: A journey to data-
driven decision making.

9. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 9
The mission analytics road map in action
USDA Economic Research
Service’s data product reviews
identified their most critical
products and helped focus
agency resources on them
Federal Railroad Administration
created PMT, a platform to
collect and track critical data
from disparate systems within
and outside the agency
D.C. Child and Family
Services Agency developed a
predictive model to identify
children most at risk
Using data analytics, Virginia
Department of Social Services
reduced its average application
processing times by 6 days

10. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 10
It’s hard to know what’s important
Departmental objective may not align with overall
agency mission
Self-assessments can be ambiguous and
subjective
Storage formats can impede the use of
operational data
#1
#2
#4
#3
Copyright © 2017 Deloitte Services LP Mission Analytics: Data-Driven Decision Making for Government 10
But the road toward data-driven decision making is not without
obstacles

11. Mission Analytics: Data-Driven Decision Making for GovernmentCopyright © 2017 Deloitte Services LP 11
Meet the Authors
‫‏‬Mahesh Kelkar
‫‏‬Manager, Deloitte Center for
Government Insights,
‫‏‬Deloitte Support Services India Pvt. Ltd
‫‏‬mkelkar@deloitte.com
‫‏‬Twitter: @Mahesh_Kelkar
‫‏‬Peter Viechnicki
‫‏‬Manager, Deloitte Center for
Government Insights,
‫‏‬Deloitte Services LP
‫‏‬pviechnicki@deloitte.com
‫‏‬Twitter: @pviechnicki
‫‏‬Rachel Frey
‫‏‬Principal
‫‏‬Deloitte Consulting LLP.
‫‏‬rfrey@deloitte.com
‫‏‬Twitter: @rachel_l_frey
‫‏‬Frank Strickland
‫‏‬Managing Director
‫‏‬Deloitte Consulting LLP.
‫‏‬fstrickland@DELOITTE.com
‫‏‬Sean Conlin
‫‏‬Principal
‫‏‬Deloitte Consulting LLP.
‫‏‬sconlin@deloitte.com
Check out the Mission Analytics Interactive here
Read the Executive Summary here
Read the Paper here

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