Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
The AI Rush
Next
Download to read offline and view in fullscreen.

Share

2017 holiday surveyCopyright © 2017 2017 holiday survey: An annual analysis of the peak shopping season

Download to read offline

2017 holiday surveyCopyright © 2017 Deloitte LLP. All rights reserved. 38
67%
63%
51%
41%
32%
22%
7%
Can return item to any store, regardless of
purchase location
Has refund options other than store credit
Accepts longer return window (30-90
days)
No receipt required
Accepts longer return window (At least 30
days)
Allow returns with scan of identification
(e.g., loyalty card or credit card)
Returns policy is not important
Most desirable return policies are returns to any store, generous
refund options and long return windows
“When holiday shopping in either an online or a physical store, which of these return policies are most important to you?”

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • GabrielaGuerrero67

    Jun. 26, 2019
  • HerbertusJBertjanGro

    Jun. 25, 2019
  • MerilynBrown

    Jun. 24, 2019
  • RosbellgrimaldoGrima

    Jun. 23, 2019
  • starchim01

    Jun. 23, 2019
  • BINYAN15

    Jun. 23, 2019
  • VanessaBush1

    Jun. 22, 2019
  • Mabusubahan1

    Jun. 21, 2019
  • thelotterylab

    Jun. 21, 2019
  • StephanieWong180

    Jun. 21, 2019
  • Gosditho

    Jun. 20, 2019
  • ssuserc13612

    Jun. 20, 2019
  • KeylithaEscalante

    Jun. 19, 2019
  • JulesAnthonyRanario

    Jun. 19, 2019
  • takahiroito50999

    Jun. 19, 2019
  • SurendraPeketi

    Jun. 19, 2019
  • bestVapeCoils

    Jun. 19, 2019
  • MohamedSeedat

    Jun. 18, 2019
  • flamingoinfotec

    Jun. 18, 2019
  • DavidAyomide

    Jun. 18, 2019

2017 holiday surveyCopyright © 2017 Deloitte LLP. All rights reserved. 38 67% 63% 51% 41% 32% 22% 7% Can return item to any store, regardless of purchase location Has refund options other than store credit Accepts longer return window (30-90 days) No receipt required Accepts longer return window (At least 30 days) Allow returns with scan of identification (e.g., loyalty card or credit card) Returns policy is not important Most desirable return policies are returns to any store, generous refund options and long return windows “When holiday shopping in either an online or a physical store, which of these return policies are most important to you?”

Views

Total views

1,244,835

On Slideshare

0

From embeds

0

Number of embeds

18,727

Actions

Downloads

5,628

Shares

0

Comments

0

Likes

4,334

×