Session Simon Giles at City Innovation Summit Barcelona 2014

1. 21st Century City Challenges...
Through adopting an operating
model and capability framework…
As well as learning from global best practice…
1 Digital Transformation
2 Mobility of Talent
3 Resource Stress
4 Constrained Public Purse
Amsterdam
A digital government
in a digital era
New York
Achieving economic growth
while improving quality of life
Paris
Co-creation in policy
and public service design
Copenhagen
Driving better outcomes through
stakeholder collaboration
Barcelona
Quantifying the benefits
from digital initiatives
5 Emerging Pro-sumers
A High Performing City Operating Model can help identify which
core competencies City Hall should prioritise to deliver value.
The corresponding capability map can further help city
governments identify and develop the key skills, processes and
people needed within each operating block.
High Quality
Public Services
Economic
Prosperity
Positive
Stakeholder
Perception Strong Financial
Management
& Governance
Social &
Environmental
Sustainability
Human
Centered
Design
Strategy and Planning
PerformanceManagement
DigitalEnterprise
Citizen Relationship Management
Operational Services
Integrated Asset Management
& Operations Centre
Back Office
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Require cities to strive
for the following outcomes...