1. American Red Cross
Armed Forces Emergency Services
Preparing for Mobilization/Deployment
Serving Military Families
Worldwide

2. Mobilization and deployment
can be hard on families.
In time of need your American
Red Cross will be there to help
you…

3. Armed Forces Emergency
Services
24/7/365 assistance
Active Duty and Spouses assigned to Fort Knox
may call the Armed Forces Emergency Services Center
Toll Free: National # 1-877-272-7337
Or…check in with the ARC offices at Fort Knox
502-624-2163
Family members “back home”
Contact their local Red Cross office

4. Emergency Communication
Know the Facts:
 24HRS a day, 365 days a year the Red Cross
delivers messages containing accurate,
factual, complete and verified information.
 Death or serious illness of an immediate family
member (*or loco parentis)
 Birth of a service member's child or grandchild
 when a family faces other emergencies such as a
natural disaster.
*Discussed later in presentation

5. Emergency Communication Con’d…
 Red Cross-verified information assists
commanding officers with making a
decision regarding emergency leave.
 The Red Cross does not make
decisions regarding leave for the
service member; we only verify and
send messages.

6.  A person who took place of the parents.
 Lived with the loco parentis for 5 years or more, and
the parents DID NOT live with them.
 The loco parentis provided all support including
emotional and financial support.
 The loco parentis should be listed in their military
file.

7. Financial Assistance
The American Red Cross works under partnership
agreements with the Air Force Aid Society, Army
Emergency Relief, Coast Guard Mutual Assistance, and
Navy-Marine Corps Relief Society to provide quality,
reliable financial assistance to eligible applicants
24/7/365. Types of assistance include financial
assistance for emergency travel, burial of a loved
one, assistance to avoid privation, etc.

8. Casualty Travel Assistance
Program
(CTAP) provides travel assistance for :
 Two immediate family members to
attend a memorial or funeral service for
a service member killed on active duty
in the combat zone.
 Travel to the bedside of a service
member wounded in the combat zone.
 Roundtrip airfare
 Lodging costs
 Assistance includes
funding for: Food and
incidentals

9. What We Need From YOU
in Order to Serve You Best
When calling the Red Cross, please provide as
much of the following information about the
service member as possible to avoid delays:
 Full name
 Rank
 Branch of service (Army, Navy, Air Force, Marines, Coast
Guard)
 Social Security Number or Date of Birth
 Military address (if overseas an APO or FPO)
 Name of the deployed unit and home base unit (for
deployed service members only)

10. What we need con’d…
For Verification
Of Illness or Birth
 Doctor’s Name and Phone Number
and/or Pager (cannot proceed with
message delivery until Red Cross
confirms with a Doctor)
 Caseworker’s Name and Phone
Number
 Name of the Hospital or Clinic
 Hospital Address and Phone Number
 Name of patient

11. What we need con’d…
For Verification of a Death
 Name of Family member who passed
away
 Funeral Home Name, Phone, and Address
 Funeral Arrangements if available
 Cause of Death
 Hospital and Physician Information if
applicable

12. Fort Knox American
Red Cross
1131 Fifth Avenue
Fort Knox, KY 40121
502-624-2163 or 2164
Just off the traffic circle, near the
Post Office and One Stop!

13. FIN
Questions or
Concerns?