3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
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There are important phone problems happening in your service department that need to be addressed. Fixing these small problems could help you double your leads.
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3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
- 1. 3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
- 2. The service department is the financial hub of the dealership.
- 3. Yet compared to the sales department, phone skills are put on the back burner.
- 4. Properly handling phone calls with customers is an important way to drive new customers into your service bays.
- 5. A proper phone conversation is 3x more likely to bring a customer into your service department.
- 6. Take advantage of every important service opportunity, and you’ll increase customer retention and your CSI score.
- 7. Ready to get started at your service department?
- 8. Pay attention to these 3 common problems happening on your phones.
- 9. 1. The Problem: “I don’t know why my service prospects are experiencing long holds or not getting through at all.”
- 10. The number one problem service departments have on the phone is connecting callers to someone who can help them.
- 11. The Solution: Find alternatives to route your calls to the right person at the right time.
- 12. Call Scheduling
- 13. 52% of callers will not call back if the initial call isn’t answered.
- 14. Call scheduling allows you to control the routing of calls based on time of day or day of the week.
- 15. Use call scheduling after hours to route phone calls to a call center or a cell phone.
- 17. Otherwise known as “menu routing” or a “phone tree.”
- 18. Use a bridge to route callers to different areas of your service department.
- 19. Callers will be greeted with this prompt: “Thank you for calling. Press 1 for parts, press 2 for service…”
- 20. On average, calls coming into a bridge line are connected with their intended party sooner than those without a bridge.
- 22. The quickest fix to diminishing long hold times is to properly staff your phones!
- 23. Utilize a multi-ring to ring multiple phones at the same time.
- 24. The first qualified service rep who answers is connected through to the caller.
- 25. There are 2 more problems happening on the phones at your service department.
- 26. Download “3 Phone Problems Every Automotive Service Manager Needs to Address in His Department.” 3 PHONE PROBLEMS EVERY AUTOMOTIVE SERVICE MANAGER NEEDS TO ADDRESS IN HIS DEPARTMENT