What do your employees know about ACA guidelines and healthcare and benefits in general? This infographic shares the knowledge gaps that employees have when it comes to their healthcare plans.

1. 1 I N 3 E M P LOY E E S R E P O RT A N I N C R E A S E I N ST R E SS AT H O M E , W O R K O R B OT H
S I N C E AC A W E N T I N TO E F F E CT
54%
44%
55%
49%
33%
39%
H E A LT H I N S U RA N C E P L AYS A N I M P O RTA N T
R O L E I N E M P LOY E E S ’ J O B C H O I C E A N D ,
U LT I M AT E LY, W O R K P L A C E S AT I S FACT I O N
WHAT ASPECTS OF THEIR PLANS ARE
EMPLOYEES UNCOMFORTABLE USING?
E N T E R T H E A F FO R DA B L E C A R E ACT ( AC A ) ,
A N D E M P LOY E E S A R E CO N F US E D A N D W A RY
83 percent say healthcare affects
their decision to accept a job
66 percent say healthcare benefits
influence how they feel about their job
63 percent don’t understand
ACA very well or at all
27 percent don’t know if their
current plan is ACA compliant
PLANS AREN’T THE ONLY PART OF HEALTHCARE AND
ACA EMPLOYEES STRUGGLE TO UNDERSTAND
EMPLOYEES HAVE SIGNIFICANT KNOWLEDGE GAPS WHEN
IT COMES TO THEIR HEALTHCARE PLANS
39% In-network vs. out-of-network providers
33% Cost of monthly premium
49% What the premium covers
55% How the out-of-pocket maximum works
44% How the deductible works
54% Submitting claims
SOME EMPLOYEES DON’T UNDERSTAND OPEN
ENROLLMENT OR OPTIONS FOR SWITCHING COVERAGE
63 percent don’t have a complete understanding of the times they are able to switch
coverage (during open enrollment or when a life-changing event occurs)
ADDING MORE FRUSTRATION, MOST EMPLOYEES
REPORT AN INCREASE IN COSTS BUT NO INCREASE IN
QUALITY OF HEALTHCARE
I N C R E A S E D : 58%
D E C R E A S E D : 7%
STAY E D T H E S A M E : 29%
D O N ’ T K N OW: 6%
BUT THE INCREASE IN COST HASN’T MEANT AN INCREASE
IN QUALITY
M O ST E M P LOY E E S S AY T H E I R
O U T- O F - P O C K E T H E A LT H C A R E CO STS
H AV E I N C R E A S E D
MANY ARE UNSURE HOW ACA MAY AFFECT TAXES
3 out of 4 employees don’t understand
how ACA will affect tax filings
Half of employees don’t know what the penalty
is (a fee) for not meeting ACA requirements
HALF
Q UA L I TY H A S W O RS E N E D O R R E M A I N E D
T H E S A M E FO R 7 8 P E R C E N T
O F E M P LOY E E S
Worsened
13% Don’t know or don’t
have insurance
54% Stayed the same
9% Improved
24%
EMPLOYEES ARE NOT SATISFIED WITH:
7 0 P E R C E N T V I E W I N C R E A S E D
H E A LT H C A R E CO STS A S A PAY CU T
W H O D O T H E Y B L A M E ?
of respondents blame
the government
48%
16% blame their employer
A L L O F T H E S E A S P E C T S
O P T I O N S I N T H E N E T W O R K
M O N T H LY P R E M I U M S
D E D U C T I B L E A M O U N T S
C O V E R AG E P E R C E N TAG E S
O U T- O F- P O C K E T M A X I M U M S
25%
52%
55%
60%
64%
69%
TO MINIMIZE EMPLOYEE CONFUSION, STRESS AND
DISSATISFACTION, COMPANIES MUST INCREASE
HEALTHCARE EDUCATION
W H O D O E M P LOY E E S F E E L S H O U L D
E D U C AT E T H E M A B O U T C H A N G E S ?
3 7 % T H E M S E LV E S
4 0 % H R
1 5 % T H E I R C O M PA N I E S
3 % T H E G O V E R N M E N T
A LT H O U G H E M P LOY E E S A R E CO N F US E D BY T H E I R H E A LT H C A R E
P LA N S A N D AC A , M A N Y H AV E CO N F I D E N C E I N T H E I R H R
D E PA RT M E N T ’ S AC A CO M P E T E N C E :
4 8 P E R C E N T find their HR
department competent or somewhat
competent about ACA
48%
Most employees, 5 8 P E R C E N T ,
feel that HR explains healthcare
changes well or very well
58%
E m p l o y e e s n e e d t o u n d e r s ta n d t h e i r i n s u ra n ce p l a n s e v e n t h o u g h i t ca n b e o v e r w h e l m i n g a n d
s t re s s fu l w i t h i n c r ea s e d co s t s a n d c h a n g i n g reg u l a t i o n s f ro m y ea r to y ea r. W i t h a l i t t l e h e l p f ro m H R
a l o n g w i t h p e r s o n a l r e s ea r c h , e m p l o y e e s ca n a d j u s t , u n d e rs ta n d w h y c h a n ge s a re h a p p e n i n g a n d fe e l
co n f i d e n t i n t h e i r h ea l t h p l a n s ( a n d co m pa n i e s ) .
What Your Employees
Don’t Know About Healthcare
( A N D H O W I T ’ S H U R T I N G Y O U )
The December 2014 study collected responses via an online survey from 1,029 U.S.-based individuals who are currently employed
full-time and over the age of 26. This research was generated by BambooHR.
A B A M B O O H R I N F O G R A P H I C
37%
40%
15%
3%