BTO 2016 | Day TWO | Giovedì 1 dicembre
Oracle Hall [Main Hall Internazionale]
Why! We think we changed the world of hospitality, Airbnb
http://www.buytourismonline.com
http://www.buytourismonline.com/eventi/airbnb/
Keynote Speaker
Mark Levy Airbnb
Interviewer
Philip Wolf Ambassador BTO 2016
La cultura aziendale di Airbnb, l’Azienda che sta cambiando il mondo dell’ospitalità.
Mark Levy è al vertice delle Risorse Umane di quelli che stanno cambiando ogni regola.
Intervistato da Philip Wolf, cercheremo di entrare nelle convinzioni e nell’etica aziendale che guidano ogni giorno Airbnb verso la leadership del mercato.
14. 14
21 2,700 1,160
AIRBNB BY THE NUMBERS
Offices around the world Current headcount Hired in 2015
180,000
CVs received
15. Portland
San Francisco
Los Angeles
Toronto
New York
Miami
Sao Paulo
Dublin
London
Paris
Barcelona
Berlin
Milan
Copenhagen
New Delhi
Seoul
Beijing
Tokyo
Sydney
Singapore
Washington, DC
Airbnb Offices
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Core Values
24
Culture can simply
be defined as the
way people treat
each other and
work together.
25. Be a Host
Champion the mission
Every frame matters
Be a cereal entrepreneur
Simplify
Embrace the adventure
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Community
Connection
27
• With each other
• With our Hosts
and Guests
• With the
Communities in
which we have
offices
28. The Employee Experience
We brought together every
employee-facing function
under one broad team
called Employee
Experience.
We are tasked to apply
human-centered design
thinking to every part of an
employee’s journey,
from recruiting all the way
to off-boarding.
29. Ground Control- our secret sauce
29
+ Internal Communications
+ Workspace
Environments
+ Employee Celebration,
Recognition & Events
Creating experiences
and telling stor.ies that
build a deep emotional
loyalty and sense of
belonging
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Workplaces
30
Our mission and
values are
reflected in our
unique
workplaces
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Internal
Communications
35
No one likes
being left out of
the loop
— it’s in conflict
with belonging.
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Bring People
Together
36
Make time for
people to connect,
especially with
those outside of
their teams.
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Global
Citizenship
37
We empower our
employees to
improve their cities
and neighborhoods
We encourage them
to do so with our
Hosts
38. 38
EMPLOYEE ENGAGEMENT 2016
78%
“I feel a
sense of
belonging at
Airbnb”
87% 85%89%
“I understand
how
my team fits into
Airbnb’s vision
and mission.”
“I understand
how to apply
Airbnb’s
Core Values to
my day-to-day
job.”
“I’m proud of
the culture
at Airbnb.”