With remote work being a necessity due to COVID-19 and the large number of applications, softwares, and tools available it can be a complex process deciding on which are best to implement.
This SlideShare will cover the tools we use today to run an effective remote workplace.
Read the article here: https://www.baass.com/blog/how-baass-transformed-into-a-remote-workplace
2. Why did BAASS implement access
to a remote work environment?
• Various locations, departments and a large scale of staff that need to be
able to communicate, collaborate, schedule, file share and more
• Keep in mind this is what we at BAASS are doing for our remote work
environment
• We understand you may work in a different industry or vertical but these suggestion
can help you start the conversation about what you may need to transform or
amplify enabling work from home
3. Commonly asked items for
work from home
• Access to ERP and CRM (PSA tools)
• File sharing
• For templates and forms
• Communication tools
• Phone, chat, email, and video conferencing
• Hardware
4. ERP and CRM
• BAASS uses Sage 300 ERP and Sage CRM as our professional service
automation tools
• These line of business tools allow us to track customers, marketing, sales,
service, BAASS Customer Care Membership (CCM) Plans, tickets, and
other aspects to run the organization
• How do employees have access to these tools working remotely?
• BAASS uses a remote desktop to access these systems any time, anywhere with a
computer and internet connection
• Gives us the same access in Sage ERP and CRM as on-premise
5. File Sharing
• BAASS uses Microsoft Teams as a
cloud-based file share solution
• Microsoft Teams, SharePoint and
Office 365 has been deployed
internally on each employee’s
computer
• Giving them access to all files and
templates, as long as they have an internet
connection
• Microsoft Teams enables employees
to collaborate and edit documents in
real-time
6. Communication Tools
• BAASS’s biggest concern was the ability
to provide support to customers,
answering the phones and operator lines
• As a fast-paced, detailed organization,
access to staff and the rapidness was
extremely important, as well as the ability
to host internal and external meetings
• All without having to compromise the
security
7. Phone
• BAASS uses a VoIP PBX (Private Branch
Exchange) enabling us to answer our calls
through the internet
• We suggest that if you are currently using an
on-premise phone system to look into hosted
phone systems and VoIP PBX to enable remote
working, as well as accessibility
8. Chat
• BAASS has replaced many internal email
communications with chat
• Allowing us to communicate instantly with quick
responses rather than flooding inboxes
• Microsoft Teams has built-in
communication & collaboration tools to
help you work better together and stay
informed
• Microsoft Teams has allowed BAASS to set up
chats dependent on groups, departments,
projects and individuals
9. Video Conferencing
• Internal meetings - Microsoft Teams
• Due to the accessibility within instant messaging to turn
chats into calls and vice versa
• Feature to share screens for quick tutorials, or navigation
• External meetings – Go to Meeting/Go to Webinar
• The Go To platform offers conferencing lines to call into if
someone does not have computer access
• Gives us the ability to record meetings as desired
10. Hardware
• BAASS provides laptops out to all staff
• We suggest thinking the “new way” of using
laptops, rather than the “old way” of desktop PCs
• Laptops give employees the ability to pick up the
physical device and take it where they need to go
• Avoids employees having to use personal
devices to complete company work
11. • Highly suggest that security should be looked at
closely while allowing employees to work
remotely such as:
• Multi-factor authentication
• Two-factor authentication
• Complex passwords
• Talk to your IT team about what they are able to
implement to ensure security and reliability
Security
12. Learn More
If you would like to learn more about how
BAASS can help you move towards
becoming a remote workplace contact us
today!
www.baass.com/contactus
Music: https://www.bensound.com