The presentation we gave for the winning entry in the inaugural People Analytics award. Workometry is a text-analytics based employee feedback tool which uses machine learning to aid comprehension.
5. We focus on capturing & understanding text
“A proper complement of staff - we have to take serious
complaints from customers about the lack thereof, our
own unhappiness at not being able to give full customer
care, and I can see some of my colleagues getting very
stressed about it, and the atmosphere in store has gone
down so badly, with decisions being made and pushed
onto us without any explanation or communication.”
Staff
shortages
Ability to
provide good
customer
experience
Poor decision
making
Poor
communication
Real-time | Multi-language | Tuned to the question |Any question