Performance reviews have long been on every employee and manager’s hate list. Yet we still conduct them.
Why? Because we know performance management is critical to business. The problem however is that for many years we viewed performance reviews as the only way to manage and improve performance.
Thankfully times are changing. We are no longer willing to accept a process and system that isn’t working. We now have expectations, and we all want more. More involvement, more transparency, and more accountability. This is making way for a whole new philosophy on performance management--one that questions a lot of assumptions we previously had.
In this webinar we have discussed:
--The two philosophies of performance management
--Performance Management trends for 2015 and beyond
--What used to work but no longer does
--How to transition from an annual review process to a model of continuous coaching
3. AGENDA 1. What is performance management?
2. What are the components of performance
3. Why did we fail
4. The two philosophies of performance
management
5. 2015 Performance Trends
6. How to get there
7. Q & A
4. WHAT IS PERFORMANCE MANAGEMENT?
“Performance Management is a process of aligning
employee, team, and company performance to achieve
organizational goals and objectives”
5. WHAT ARE THE FUNCTIONS?
Performance improvement
Coaching for Development
Performance Feedback
Employee motivation and engagement
Talent Decisions
Performance
Management
Performance
Improvement
Coaching
Performance
Feedback
Talent
Decisions
Motivation &
Engagement
6. WE SCREWED UP!
“More than 90% of appraisal systems are not successful”
“Only 5% of H.R. professionals were ‘very satisfied’ with
their performance management systems.”
!
!
Survey by Society for Human Resource Management
10. ASSUMPTION 1
Different people, situations, and teams require
different processes.
Defect
One process can effectively address all functions of the
performance review.
11. ASSUMPTION 2
Managers are responsible for employee feedback and
development.
Empowerment is promoted as an organization value
yet manager is the driver of feedback and
development, not the employee.
Defect
12. ASSUMPTION 3
Feedback, development, and performance improvement are
annual events.
Feedback should be available continuously at all
times and performance improved whenever there is
an opportunity.
Defect
13. THE SHIFT
Industrial revolution—> Information Age
Rigid Organizations —> Agile Workforce
Corporate Ladder —> Taking Ownership
Gen X —> Millenials
15. Competitive Assessment Model Coaching and Development Model
Underlying
theory
By carefully evaluating people against their goals and
each other, we will create a higher performance
organization
By identifying strengths and weaknesses against a
given position, we can coach and develop to improve
performance
Reinforced
Behaviours
Quantitative assessment of performance, bonuses tied
to specific goals and objectives, comparative evaluation
Development planning, careful identification, and
communication of critical competencies, self and 360
assessment
Underlying
belief
We want high performers We want the right people and the right behaviours
History and
Background
GE, “the rugged individual,” competition breeds
success, “Execution drives results
Professional sports, Gen X, Gen Y values
What we
reinforce
Corporation as a collection of processes and high
performing people
Corporation as a place for people to fulfill their potential
and becomes successful
*By of Bersin by Deloitte
17. 2015 PM TRENDS
1. Putting employees in the driver seat
Just like a professional tennis player that owns their career
and works with best coaches to excel, the shift of
performance management is to put employees in the driver
seat, rather than them being passive and forced through a
process they can’t control
18. 2015 PM TRENDS
2. Elimination of ratings and rankings
The negative impacts of rating and ranking outweighs the
gains. People want to know how they perform relative to
their potential and unique talents, not in comparison to
others.
19. 2015 PM TRENDS
3. Performance improvement mindset
A shift to a performance improvement mindset rather than
treating performance management as an event, process or
tool. The shift will create workplace cultures where there is
transparency, open feedback, and constant strive to improve
individual and team performance.
20. 2015 PM TRENDS
4. Building alliances
Based on trust rather than a employee vs management
separation. Creating win-win alliances between employees
and the company that both helps the employee advance their
career and helps the company improve performance and
transform.
21. 2015 PM TRENDS
5. Big Data and Analytics
HR has long operated without data. In 2015 and beyond big
data and analytics will enable us to identify high performing
teams and individuals, disengaged employees, and give us
predictive insights on how to increase performance,
engagement, and reduce turnover.
23. HOW DO YOU GET THERE?
1. Design new processes that empower the employee
2. Eliminate ratings and rankings
3. Create training to embrace continuous improvement
4. Train leadership and managers on building alliances
5. Use technology that supports HR Analytics